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Tran My Dzung

Tran My Dzung

Hồ sơ 5 sao 164 Lượt xem hồ sơ

Nữ, 02/09/1985, 40 tuổi

63/68 Nguyen Bieu, Ward 1, District 5, Ho Chi Minh, Viet Nam

Cập nhật: 01/10/2020

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
4 sao
Công việc mong muốn
Kinh doanh & tiếp thị

Giới thiệu bản thân

Assisting the Director of Sales in developing a consistent e-commerce strategy by consolidating and maintaining permanently rates and availability, conducting online and generating production reports, participated marketing campaigns as well as digital marketers in order to improve quality and traffic acquisition. Highly motivated and ambitious head of client relations with five years’ experience in diverse and challenging environments. Maintaining a high customer satisfaction level and accustomed to time- orientated. Possessing excellent problem-solving, customer relationships, management and interpersonal skills. Working with high efficiency under strong work ethic. Display outstanding ability to handle integrate clients at the most efficient and psychological manner. Seeking a challenging career in a globally competitive environment on complex tasks where I can apply my experience and well developed problem solving skills to help achieve team goals and add to organisation growth, whilst providing challenges achieve job satisfaction and a professional development.

Trình độ học vấn chuyên môn

RMIT INTERNATIONAL UNIVERSITY VIETNAM, HO CHI MINH CITY

Commerce - Đại học

2006 → 2009

Kĩ năng

Tin học văn phòng
Adobe Photoshop

Kinh nghiệm làm việc

Ecommerce tại Amena Residences & Suites

10/2017 → Hiện tại

Ho Chi Minh

- Manage all activities in relation to online market segment. - Manage online travel agents’ extranet, channel manager (Siteminder, Rategain, Melia Switch) and hotel website. - Work with online travel agent to maximize the number of online bookings. - Develop and implement ecommerce strategy in order to improve website performance. - Work with the marketing team in order to improve quality and traffic acquisition - Participation in the development of online marketing campaigns - Conduct online research for hotel base on comparing rates with competitors to oversee the competitive rate in market and report to Director of Sales. - Follow up payment for OTA channels. - Manage contracts for online and offline agents such as: issued contracts, signed contract, etc. - Managed solve inquiries and complaints or overbooked cases from OTA channels. - Perform daily, weekly and monthly report assigned by Director of Sales. - Supported to handle travel agents segment.

Head of Client Relations tại 1Hotelsolution.com

1/2013 → 5/2017 (4 năm 3 tháng)

Ho Chi Minh

Head of Client Relations: - Established, developed, and maintained customer relationships. - Presented and promoted products/services to existing and prospective customers. - Guided and advised potential customers with the aim of converting to purchase - Conducted online research for hotel’s comparison on online agents. - Communicated directly with customers either by telephone or email. - Responded and resolved promptly to customer inquiries and complaints. - Set up and trained online booking system for new customers. - Conducted online researches and advised customers how to improve number of direct bookings. - Dealt with customers and internal departments about website projects. - Worked with designer and developers to improve website interface. - Maintained contact with IT department to ensure website’s security and speed. - Monitored the making website process to meet customers’ satisfaction and deadline. - Managed SEO/SEM related matters. - Maintained website content and ensure all content is up to date and ensure all pages, products & prices on the site are correct, updated at all times. - Researched market in order to discover new trends and technologies in order to improve website performance - Directed team members constantly to satisfy customers’ inquiries and ensured flawless customer service. Office Manager: - Managed finance issues and administration. - Recruited and arranged tasks for staffs. - Trained and coached for new comers as well as team member - Handled salary and social insurance issues. - Personal assistant for General Manager. Yield Coordinator: - Managed online segment for at least 03 hotels in Thailand with destinations: Bangkok, Phuket, Ko Samui, Pattaya, etc. - Managed at least 10 online travel agents’ extranet and channel manager. - Managed hotel information on all online agents in terms of images, room’s detail, contact’s detail, rate/yield rates, promotions, allotments, etc. on extranet.

Merchandiser Officer tại An Lac Footwear Joint Stock Company

1/2011 → 8/2012 (1 năm 7 tháng)

Ho Chi Minh

- Communicated with customers and recorded their designs and requests. - Deployed the customers’ requirements to related departments. - Monitored the process of making sample and solved any unexpected problems. - Handled samples to be able to catch customers’ satisfaction and deadline. - Sought and contacted to suppliers to source materials to speed up making samples. - Convinced customers to accept some issues arising in bulk production and shipment date. - Supported other departments to process their works more effectively and quickly.

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