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Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
20 - 30 triệu
HCMC
Tiếng Anh (Khá)
4 sao
Kinh doanh & tiếp thị
Giới thiệu bản thân
Trình độ học vấn chuyên môn
RMIT INTERNATIONAL UNIVERSITY VIETNAM, HO CHI MINH CITY
Commerce - Đại học
2006 → 2009
Kĩ năng
| Tin học văn phòng | |
| Adobe Photoshop |
Kinh nghiệm làm việc
Ecommerce tại Amena Residences & Suites
10/2017 → Hiện tại
Ho Chi Minh
- Manage all activities in relation to online market segment. - Manage online travel agents’ extranet, channel manager (Siteminder, Rategain, Melia Switch) and hotel website. - Work with online travel agent to maximize the number of online bookings. - Develop and implement ecommerce strategy in order to improve website performance. - Work with the marketing team in order to improve quality and traffic acquisition - Participation in the development of online marketing campaigns - Conduct online research for hotel base on comparing rates with competitors to oversee the competitive rate in market and report to Director of Sales. - Follow up payment for OTA channels. - Manage contracts for online and offline agents such as: issued contracts, signed contract, etc. - Managed solve inquiries and complaints or overbooked cases from OTA channels. - Perform daily, weekly and monthly report assigned by Director of Sales. - Supported to handle travel agents segment.
Head of Client Relations tại 1Hotelsolution.com
1/2013 → 5/2017 (4 năm 3 tháng)
Ho Chi Minh
Head of Client Relations: - Established, developed, and maintained customer relationships. - Presented and promoted products/services to existing and prospective customers. - Guided and advised potential customers with the aim of converting to purchase - Conducted online research for hotel’s comparison on online agents. - Communicated directly with customers either by telephone or email. - Responded and resolved promptly to customer inquiries and complaints. - Set up and trained online booking system for new customers. - Conducted online researches and advised customers how to improve number of direct bookings. - Dealt with customers and internal departments about website projects. - Worked with designer and developers to improve website interface. - Maintained contact with IT department to ensure website’s security and speed. - Monitored the making website process to meet customers’ satisfaction and deadline. - Managed SEO/SEM related matters. - Maintained website content and ensure all content is up to date and ensure all pages, products & prices on the site are correct, updated at all times. - Researched market in order to discover new trends and technologies in order to improve website performance - Directed team members constantly to satisfy customers’ inquiries and ensured flawless customer service. Office Manager: - Managed finance issues and administration. - Recruited and arranged tasks for staffs. - Trained and coached for new comers as well as team member - Handled salary and social insurance issues. - Personal assistant for General Manager. Yield Coordinator: - Managed online segment for at least 03 hotels in Thailand with destinations: Bangkok, Phuket, Ko Samui, Pattaya, etc. - Managed at least 10 online travel agents’ extranet and channel manager. - Managed hotel information on all online agents in terms of images, room’s detail, contact’s detail, rate/yield rates, promotions, allotments, etc. on extranet.
Merchandiser Officer tại An Lac Footwear Joint Stock Company
1/2011 → 8/2012 (1 năm 7 tháng)
Ho Chi Minh
- Communicated with customers and recorded their designs and requests. - Deployed the customers’ requirements to related departments. - Monitored the process of making sample and solved any unexpected problems. - Handled samples to be able to catch customers’ satisfaction and deadline. - Sought and contacted to suppliers to source materials to speed up making samples. - Convinced customers to accept some issues arising in bulk production and shipment date. - Supported other departments to process their works more effectively and quickly.



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