Hotel Manager tại Anneta Star Hill & Blessed Hotel

6/2019 → Hiện tại

Ho Chi Minh City, Vietnam

42 Rooms • Pre-opening experiences in sales, marketing, PR and basic operations • ADR USD 35/room/night during low season and USD 45/room/night during high season • Average Monthly Occupancy 80% • Average Review Rating 9.2/10(Booking.com) 8.8/10 (Agoda) or 4.5/5(Expedia) Main responsibilities: - Responsible for the overall management of the operation of the hotel. - Fully responsible for all aspects of all departments. Control goods (Amenities, minibar items), foods in and out- Weekly report (revenue, marketing plan ...) to GM & Director - Inspecting all departments for SOP implementation. - Be on available on call 24 hours a day to resolve any urgent problems on emergencies. - Recruiting, training and supervising staff - Managing budgets maintaining statistical and financial records - Planning maintenance work, events and room bookings - Handling customer complaints and queries - Promoting and marketing the business - Ensuring compliance with health and safety legislation and licensing laws. - Any other duties assigned by GM & Director

Hotel Manager tại HOANG TRIEU LUXURY HOTEL***

5/2018 → 4/2019 (11 tháng)

District 7, Ho Chi Minh City, Vietnam

• 12 Luxury Room + 01 Penhouse • ADR USD 60/room/night during low season and USD 80/room/night during high season • Average Monthly Occupancy 80% • Average Review Rating 8.5/10 and/or 4.5/5

Hotel Manager tại EMERALD SERVICED APARTMENT***

6/2017 → 5/2018 (10 tháng)

District 7, Ho Chi Minh City, Vietnam

• 32 Rooms • Pre-opening experiences in sales, marketing, PR and basic operations • Responsible for the overall management of the operation of the hotel. • Fully responsible for all aspects of all departments.

F&B Leader tại AIDA CRUISE SHIP

7/2016 → 5/2017 (10 tháng)

Rostock, Germany

- All set up of tables, putting in place for bars and Bar pantries and Restaurants, dishout - Picking up and delivering food and beverage items as directed by the Head Steward. responsible for the station in the restaurant during all service periods - Delivering food and beverage product skillfully with care and professionalism to guest on a. consistent and continual basis - Assisting the Head steward in maintaining the tables and all items needed for complete guest satisfaction. - Smiling and positive presentation while interacting with guests during, after and between. service hours - Following all sanitation standards - Perfoming "Side Jobs" in accordance with the department manual and following any direction given by supervisors or managers

Sales Executive - FO Manager tại GOLDEN ROSE HOTEL (ARISTO HOTEL Formerly) ****

1/2012 → 5/2015 (3 năm 3 tháng)

Ho Chi Minh City, Vietnam

- Responsible for the Front Desk day to day operation and delegate task for the efficient and. smooth running of the Front Desk - Supervise the Front Desk personnel to ensure optimum occupancy and average room rate to ensure maximum revenue by up selling skill - Ensure that standard operating procedures for check in check out and room change properly implemented by the entire Front Desk team - Frequently inspect cleanliness and orderliness of the Front Desk and regularly check the availability of stationery required by the Front Desk - Ensure that guests depart from the hotel with a positive impression from the Front Desk - Always keeps high standard of behaviour and appearance - Attends to guest complaint, inquiries and request when necessary referring them to GM - Be familiar with all Accounting Standards and Procedures pertaining to room’s revenue and advise staff concerned to adhere to the in daily operations - Set up a regular staff meeting at least twice a month. Purpose to ensure a high level of communication and understanding exists within a team - Attend all briefings conducted by the General Manager & Owner - To keep monitoring of Room blocking for the arrival and liaise with Housekeeping Department to make sure the Room Ready upon guest arrival - Responsible for Front Desk Staff Monthly Schedule - Follow up pending Bill to meet the completion within frame time set up - To check the result of Front Desk Assistant shift audit before submit to Accounting Department by ensuring that all - To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook

F&B Attendant tại COSTA CRUISE SHIP

9/2012 → 5/2014 (1 năm 7 tháng)

Savona, Province of Savona, Italy

Restaurant Captain & Receptionist tại NOVOTEL OCEAN DUNES & GOLF RESORT ****

12/2008 → 7/2011 (2 năm 7 tháng)

Phan Thiet, Bình Thuận Province, Vietnam