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Từ 1 đến 3 năm
Trợ lý, thư ký
8 - 12 triệu
Đà Nẵng
Tiếng Anh (Khá)
500 - 999
Hành chính, nhân sự
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Ho Chi Minh Law University
Major in Law - Đại học
2012 → 2016
Toiec 620
Kĩ năng
| Customer Service | |
| PAPER WORK | |
| Teamwork | |
| Time Management | |
| Working under pressure |
Kinh nghiệm làm việc
Callcenter and customer service supervisor tại Foody Cooperation- Da Nang
12/2017 → 12/2018 (1 năm )
Đà Nẵng, Hải Châu District, Da Nang, Vietnam
- Recruitment and Training for New employees. - Handle all problems involving in the orders and, negotiate with clients, delivering excellent service to customers. - Solve daily problems and improve operation quality between the shipper, call center staffs and customer. - Deal to restaurant about price, terms in contracts. - Have a plan for the team to achieve the highest target. - Monthly report on the performance of staffs.
Operations Management Specialist ( Temporary) tại Giaohangtietkiem Company
12/2017 → 5/2018 (5 tháng)
Đà Nẵng, Hải Châu District, Da Nang, Vietnam
- Supervise GHTK’s daily operations in DN & continuously optimize and innovate the operation procedures to ensure the quality of GHTK delivery services. - Find ways how to cut down time of delivery and increase customer satisfaction. - Monitor daily operational progress of DN & 4 provinces , take actions on time to solve daily problems and improve operation quality. - Coordinate with the IT department to solve problems of GHTK application for users. - Achievement: Create Stress Data for whole map of Da Nang.
Sale Admin & Customer Service Executive tại Rentokil Initial (Viet Nam)- Da Nang Branch
5/2018 → Hiện tại
Da Nang
*Office & Sale Admin duties: - Support HR: Job posting, decide to select suitable Cvs and arrange interview schedules- Office and facility management - Work with suppliers to provide the necessary service for the office. - Coordinate with Finance to follow petty cash and payment for branch. - Coordinate with Sale team about contract, costing, quotation. - Handle, maintain, collect and update customer databases on STAR system. - Making reports about: Revenue in the month, KPI and incentive for employees, safety report. - Support BM about business trip and other required tasks by BM. *Customer Service duties: - Resolving customer complaints. - Making analysis reports for customers monthly. - Service planning. - Checking service done and customer’s information for billing. - Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained. - Support and double check with the credit control team.



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