General Manager cum Sales tại AMAZING HOTEL SAPA

4/2017 → 5/2019 (2 năm )

Lao Chai, Sa Pa, Lao Cai, Vietnam

Mission - Representing the hotel in the market-place and develop relationships with key accounts. - Analysing statistical information and drawing conclusions from it. - Developing and implementing staff training programs. - Ensuring the accurate and timely submission of payroll data to the corporate office. - Continuously developing the hotels brand. - Attending tourism trade fairs and exhibitions. - Providing the hotel owners with regular reports on the hotels operating objectives and fiscal performance. - Aggressively managing all the independent revenue and expense areas to ensure profitability. - Conduct disciplinary actions against staff, including terminations. - Accurately forecasting revenues/expenses. - Using hotel resources to maximize guests satisfaction & optimize revenues. Hotel Management - Driving and tracking the Hotels Reservations up selling program. - Responding quickly to any changing market conditions. - Creating s positive working environment for hotel staff. - Taking prompt, decisive and corrective action to rectify and hotel or staff short comings. - Achieving guest satisfaction goals. - Creating a cross-trained and motivated employee workforce capable of meeting the highest standards. - Financially astute with the ability to control budgets stocks and P&L. - Making sure all hotel fixtures and fitting are in a safe condition to be used. Professional - Aptitude in financial management, financial reports and analysis. - Ability to spot issues and opportunities before others. - Extensive knowledge of cask ales, wines and freshly prepared food. - Challenging the status quo. - Active team member with self-drive and motivation. - Possessing knowledge of all relevant software & hotel management IT systems. Personal - Acting with the highest ethical standards, and always treating others fairly & with respect. - A creative & innovative thinker. - Having a practical approach to problem solving. - Willing to be accountable, liable, & answerable for actions & decisions. - A hands on manager able to lead by example. Hotel Management skills - Comprehensive knowledgeable of all standard hotel legal and contractual agreements. - In depth operating knowledge of all hotel operations and procedures. - Attracting, developing and retaining talent hospitality staff to build high performing team - Having the ability to present at board level and the gravitas to lead a large team.

General Manager cum Sales tại Westlake Resort Vinh Phuc

6/2018 → 1/2019 (7 tháng)

Vinh Phuc

As the GM, my job is ultimately to ensure each department in the hotel has their financial plan. I am also responsible to ensure the plan is executed on a consistent basis with a high level of success. - To constantly review and adapt to the specific features and requirements of our target market segments: corporate guests, business guests, accompanied by their families, or individual guests - To apply a personalized approach to the marketing environment particulars development and updating of the strategy for communication with our competitors, partners and the sectors which constitute our target markets on both national and international level. I am currently focusing on the Asean and Europe mainly. - To develop and enhance our hotel structure, paying attention to each type of services offered business, accommodation, food and beverage, entertainment, sport, recreation, wellness, etc - To ensure invariable high standards of the hotel facilities in compliance with out category, the modern trends in the hospitality industry and the related sectors. - To contribute in all times to our hotel teams zest for personal development, training and high motivation. - To revise regularly our goals, their integrity, the actual results achieved and to update these in accordance with the changing environment. - Oversee the management & operations of the hotel - Achieve budgeted Occupancy and Average Room Rate ( ADR ) levels through revenue management activities - Preparation & implementation of hotel business plans to Market the property - Develop and implement the hotel business sales & promotion plans (increase overall occupancy, turnover & EBIT 7.5+%) over the past 7 months until sales of property - Identify opportunities for incremental business & negotiate to secure reservations - Financial Management setting budget targets, revenue, expenditure & productivity - Staff development & debtor management

Director Of Sales & Business Development tại M2 Hospitality

10/2018 → Hiện tại

Ho Chi Minh City, Vietnam

My job as a Business Development is to identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts. My role revolves around good communication and so whatever business duties are likely to include: - Following up new business opportunities and setting up meetings for M2 Luxe in branding and sales opportunity. - Planning and preparing presentations on M2 Luxe Branding on Powerpoint Communicating new product developments to prospective clients - Overseeing the development of marketing literature - Writing reports - Providing management with feedback

Best Choice Hotel @ Sapa

1/2018

Award by the Tourism Of Sapa for Best Choice Hotel In Sapa