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Lê Thị Thu Hà
59 Lượt xem hồ sơ
Nữ, 17/09/1993, 32 tuổi
Hoà phước, hoà vang, Đà Nẵng
Cập nhật: 03/07/2019
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
Đà Nẵng
Tiếng Anh (Giỏi)
100 - 499
Quản lý, điều hành
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
BTEC HND PROGRAM
BUSINESS ADMINISTRATION - Cao đẳng
2011 → 2014
Kĩ năng
| Quản lý | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| English |
Kinh nghiệm làm việc
GUEST RELATIONS SUPERVISOR tại GRAND TOURANE HOTEL
3/2017 → 5/2019 (2 năm 2 tháng)
Đà Nẵng, Việt Nam
- Report to the Front Office Manager and General Manager - Always check, suggest and improve SOPs - Training SOPs for the Guest Relations Team - Manage Guest Relations team to ensure they comply with all standards and operating procedures - Assign work shift of the Guest Relations Team - Ensure procedures are being met or exceeded on a daily basis for all loyalty/VIP Guests/ special service - Coordinate the arrival, stay and departure experience to ensure all guests had enjoyable experiences - Communicate relevant information and special requirements to all departments to ensure the expectations of all VIP guests and special services are exceeded - Meet and take care of all guests upon check in and check out time, especially VIP guest and Online Travel Agents. - Communicate and handle all complains of the guests and make sure they are happy when leaving. - Manage ranking and reviews on Online Website - Analyze guest feedback and suggest ways to improve services and rating - Up sell Hotel transportation service, spa and others - Manage drivers and hotel cars - Other tasks from Managers
GUEST RELATIONS MANAGER tại MAISON DES FLEURS HOSPITALITY
6/2019 → 7/2019 ()
Đà Nẵng, Việt Nam
- Report to the Front Office Manager and General Manager - Always check, suggest and improve SOPs - Training SOPs for the Guest Relations Team - Manage Guest Relations team to ensure they comply with all standards and operating procedures - Assign work shift of the Guest Relations Team - Ensure procedures are being met or exceeded on a daily basis for all loyalty/VIP Guests/ special service - Coordinate the arrival, stay and departure experience to ensure all guests had enjoyable experiences - Communicate relevant information and special requirements to all departments to ensure the expectations of all VIP guests and special services are exceeded - Meet and take care of all guests upon check in and check out time, especially VIP guest and Online Travel Agents. - Communicate and handle all complains of the guests and make sure they are happy when leaving. - Manage ranking and reviews on Online Website - Analyze guest feedback and suggest ways to improve services and rating - Up sell Hotel transportation service, spa and others - Manage drivers and hotel cars - Other tasks from Managers
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