FB Supervisor tại Sofitel Saigon Plaza

3/2021 → / (4 năm 6 tháng)

17 Lê Duẩn, District 1 ,HCMC

Oversee all front and back of the house restaurant operations. Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally. Maintain quality control for all food served. Analyze staff evaluations and feedback to improve the customer’s experience. Generate daily, weekly, monthly reports. Train new employees and provide ongoing training for all staff. Carry out maintenance on all restaurant equipment and records. Manage and oversee all storage supplies for the restaurant.

Restaurant Captain tại Chill Skybar, Vigor Dining Club

11/2019 → 3/2021 (1 năm 3 tháng)

76A Lê Lai, District 1, HCMC

Complete all closing and/or opening procedures to company standards. Supports manager and performs management duties when manager is absent. Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. Ensures company brand materials and physical working spaces meet and exceed company presentation standards. Provides quality customer service, including interacting with customers, answering. customer enquiries, and effectively handling customer complaints.

Waiter tại Nikko Hotel Saigon

4/2017 → 2/2019 (1 năm 10 tháng)

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

Set up the table according to hotel and brandstandard. Provide menu and introduce about promotionor special dish. Making menu recommendations, answering questionsand sharing additional information with restaurant patrons. Serve food and beverage. Clean table when guests leave. Keep restaurant always clean and clear.

F&B Captain tại An Lam Retreats Saigon River

2/2019 → 11/2019 (9 tháng)

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

Support Manager on organizing, supervising and running smoothly all the operations belonging F&B Department. Resolve guest complains, ensuring guest satisfaction. Seek, listen and respond to guest feedback. Monitoring and checking all bills payment are closedcorrectly. Check and make sure all orders are placed correctly on the system. Give instructions and manage quality of work and resolve problem. Check the clothing and appearances of the F&B teammembers according to the company standard. Train and develop team members. Regularly check storage areas for proper supplies, organization and cleanliness

Võ Tự Quốc Nhật - Restaurant Assistant Manager

Sofitel Saigon Plaza

- 0986885099

Trần Văn Tình - FB Manager

Sofitel Saigon Plaza

- 0949745124