Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Giám sát
Thỏa thuận
HCMC
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại Học Công Nghiệp TPHCM
Hospitality Management - Cao đẳng
2010 → 2012
Kĩ năng
| Tin học văn phòng | |
| upselling | |
| English |
Kinh nghiệm làm việc
Reservation Executive tại Mai House Saigon
2/2020 → 5/2020 (2 tháng)
Ho Chi Minh
- Main outlet to take care all guests’emails and requests for making a new reservation. - Update deposit in advance and ensure deposit and settlement are received when due. - Liaise with Corporate bookers, Tour Operators and Travel Agents with special requests and general information. Filling (guest profile, company profile, guest history,..) on system, input all reservation received, establish an maintain an accurate system. - Be familiar with all room types, availability, rate, billing, daily events, promotions, VIP’s and guests’ history
Receptionist tại Liberty Central Saigon Citypoint
6/2015 → 10/2019 (4 năm 3 tháng)
Ho Chi Minh
- Maintain express check in and check out procedure; assure all requests as well as complaints handled & recorded thoroughly; co-ordinate well with relevant departments to guarantee customer satisfaction - Be one point of contact for all arrangements & reservations for guests; provide necessary information for exploring city & lifestyle. - Offer special services for long stay, honeymoon & birthday guests. - Handle all the incoming calls from in-house and outside guests - Check email to update all information to associates and take proper action - Providing the other luxury room types information by upselling the room. Ensure customers are aware of Executive Lounge and experience comfortable like home. - Key in guest requests to the Central Service log - Doing extra mile as a customer service by resolving any problems guest face as overcharged taxi fee, health problem and flight issue as well. - Accomplish Daily Revenue Report and direct to General Company in the following day - Master in Printing VAT invoice.
Receptionist tại Saigon River Hotel Boutique
5/2014 → 5/2015 (1 năm )
Ho Chi Minh
- Provide highly professional level of customer service at checkin and check-out - Dealing with guest’s issues - Communicating by the entire English language - Responsibility for any requests by phone or email - Ensure to make reports every day - Printing red bill



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