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Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Toàn Quốc
Tiếng Anh (Giỏi)
500 - 999
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Ngoại Thương
Xuất nhập khẩu - Đại học
2005 → 2009
Kĩ năng
| Quản lý | |
| Quản lí thời gian | |
| Training and Development | |
| Kỹ năng nghiệp vụ. |
Kinh nghiệm làm việc
Director of Recereation & Spa tại JW Marriott Hanoi Hotel
8/2015 → 3/2019 (3 năm 6 tháng)
Hà Nội, Việt Nam
Direction of the Recreation & Spa Leadership team. Maintaining reasonable operating costs including but not limited to salaries/wages, operating supplies and cost of goods Review and analyze reports and data. Use information to optimize and increase revenue Initiate and oversee successful service action plans Oversee team on all operational aspects o Scheduling and payroll system o Policies, SOP’s and disciplinary coaching o Inventory and purchasing o Sales and marketing o P&L reporting and analysis Plan and coordinate spa promotions, events, and effective client loyalty programs to maximize market place positioning Oversee group bookings and interface with hotel partnerships. Be responsible for overseeing and directing the product retailing operations at the spa. Maintain a cohesive work environment through recognition and team building Consistently meet and communicate with executive team Ensure all guests are receiving professional, timely and friendly service Ensure all Recreation & Spa departments are performing at optimal efficiency
COO tại The Beauty Aesthetic & Clinic
3/2019 → 8/2019 (5 tháng)
Hà Nội, Việt Nam
Review and reconstruct operation system and company policies, SOP to improve overall services, customer satisfaction teamwork Revise salary and benefits systems to fit company goals and employee’s ranks Reconstruct all outlets to link and maximize their functions and capacity Rebuild Sales team and sales track, push to maximize sales function and results orientation Well understand and research of Skin, Treatment and Cosmetic to handle guests’ complaints Oversee team on all operational aspects o Scheduling and payroll system o Policies, SOP’s and disciplinary coaching o Inventory and purchasing o Sales and marketing o P&L reporting and analysis Plan and coordinate Aesthetic center promotions, events, and effective client loyalty programs to maximize market place positioning Coaching team members to develop their skills Consistently meet and communicate with executive team Ensure all guests are receiving professional, timely and friendly service Ensure all outlets are performing at optimal efficiency and closely to each other



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