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Việc làm thêm
Le Quoc Hoang
119 Lượt xem hồ sơ
Nam, 02/12/1991, 34 tuổi
5/43/155 cầu giấy hà nội
Cập nhật: 27/02/2020
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Giám sát
8 - 12 triệu
Hà Nội
Tiếng Anh (Khá)
4 sao
Tiền sảnh
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hanoi University Of Business And Technology
Finance - Banking - Đại học
2012 → 2014
Kĩ năng
| Lắng nghe và xử lý tình huống | |
| Giải quyết phàn nàn | |
| Teamwork | |
| Training |
Kinh nghiệm làm việc
Supervisor tại Maison’D Hanoi Boutique Hotel
9/2016 → 7/2017 (9 tháng)
Hà Nội, Việt Nam
• Assist for Front Office Manager in all aspects of their duties. • Assist for Front Office Manager in the execution of the management of staff.
Front Office Manager tại Maison’D Hanoi Boutique Hotel
6/2017 → 7/2019 (2 năm )
Hà Nội
• Train, cross-train and retrain all front office personnel. • Participates in the selection of front office personnel. • Schedules the front office staff. • Supervises workload during shifts. • Evaluates the job performance if each front office employee. • Maintains working relationships and communicates with all departments. • Maintains master key control. • Verifies that accurate room status information is maintained and properly communicated. • Resolves guest problems quickly, efficiently, and courteously. • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. • Receives information from the previous shift manager and passes on pertinent details to the oncoming manager. • Checks cashiers in and out and verifies banks and deposits at the end of each shift. • Enforces all cash-handling, check-cashing, and credit policies. • Conducts regularly scheduled meetings of front office personnel. • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times. • Upholds the hotel's commitment to hospitality. • Prepare performance reports related to the front office. • Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor the selling status of the house daily. Ie flash report, allowance, etc. • Monitor high balance guests and take appropriate action. • Ensure the implementation of all hotel policies. • Operate all aspects of the Front Office computer system, including software maintenance. • Prepare revenue and occupancy forecasting. • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. • Monitor all of V.I.P 's special guests and requests. • Maintain required pars of all front office and stationery supplies. • Review daily front office work and activity reports generated by Night Audit. • Review Front Office log book and Guest feedback forms daily. • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. • Perform other duties as requested by management.
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