Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Võ Hồng Quyên
56 Lượt xem hồ sơ
Nữ, 10/12/1985, 40 tuổi
502B/8 đường Hưng Phú P.9 Q8
Cập nhật: 03/08/2019
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Giám sát
12 - 20 triệu
HCMC
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Trường Trung Cấp Nghề Du Lịch Và Khách Sạn Khôi Việt
Quản Trị Nhà Hàng và Khách Sạn - Trung cấp
2006 → 2008
Tốt nghiệp loại Giỏi
Kĩ năng
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Teamwork | |
| Giao tiếp |
Kinh nghiệm làm việc
Captain tại PHATTY’S BAR
7/2009 → 12/2010 (1 năm 5 tháng)
Ho Chi Minh City, Hồ Chí Minh, Việt Nam
- Make weekly schedules, duty roster for staff as necessary to ensure adequate and consistent levels of service. - Monitor and staff’s appearance and service quality. - Provides leadership and guidance to all team members. - Teamwork/Relations with co-workers and management. - Staff training and development. - Supervise and co-ordinate daily operation with kitchen team. - Follow up properly purchasing and requisitioning procedures. - Observing, receiving, and otherwise obtaining information from all relevant sources - Monitoring and controlling resources and overseeing the spending of money: purchase food or beverages, order or purchase supplies, materials, or equipment, requisition stock, materials, supplies or equipment. - Dealing with customer complaints. - Assist in menu planning and pricing.
Various Positions at Lobby Lounge tại Sheraton Saigon Hotel & Tower
10/2010 → 8/2019 (8 năm 10 tháng)
Ho Chi Minh City, Hồ Chí Minh, Việt Nam
2016 – Present : F&B Supervisor 2014 – 2016 : F&B Captain 2010 – 2014 : F&B Attendant - Attend meetings, report on activities, and represent the Department as required. - Document and update Departmental Standards & Procedures. - Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Sheraton’s standards and procedures. - Handle customer concerns and complaints with empathy and understanding according to Hotel standard. Refer difficult situations Assistant Manager/ Manager. - Implement promotions, strategies and special events. - Responsible for food hygiene, and health and safety issues. - Responsible to assist in menu planning, development and meal specials. - Assist the Manager in the recruitment and selection of staff. - Make schedule to training for new staffs and follow up. - Coordinate the upkeep and cleanliness of the outlet by liaising with Housekeeping and Engineering. - Ensure all furniture and fittings, operating equipment and outlet decor are maintained and clean at all times. - Develop and implement strategies to minimize absenteeism and to manage occupational health & safety issues. - Attend meetings, report on activities, and represent the Department as required. - Document and update Departmental Standards & Procedures. - Control procedures to minimize errors, fraud and wastage. - Check all stock, requisitions and equipment daily. - Requisition all items necessary for restaurant operation including food, beverage and general items insuring they do not exceed set par levels. - Be familiar and well known with cashier duties and follow cash handling procedure. - Serve all food & beverage in a friendly and professional manner.
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