Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Thị Trâm Anh
353 Lượt xem hồ sơ
Nữ, 11/02/1993, 32 tuổi
167/7 Lê Văn Lương, phường Tân Kiểng, Quận 7
Cập nhật: 27/09/2022
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
HCMC
Tiếng Anh (Khá)
25 - 99
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Van Lang University
Hotel & Restaurant Management - Cao đẳng
2011 → 2014
Kĩ năng
| Team Work | |
| Quản lý | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| Tổ chức công việc |
Kinh nghiệm làm việc
Store Manager tại VIET IDEA FOOD&BEVERAGE LIMITED (STARBUCKS)
3/2019 → 7/2022 (3 năm 4 tháng)
Hồ Chí Minh
Responsibilities and essential job functions include but are not limited to the following: – Communicates clearly, concisely and accurately in order to ensure effective store operations. Filters communication to the shift team as directed by the store manager. – Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. – Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks. Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team. – Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. – Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located. – Maintains regular and consistent attendance and punctuality. – Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service. – Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage. – Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicates ideas to the store manager for broader areas of improvement. – Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition. – Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence. Salary: 16.000.000
Assistant Store Manager tại VIET IDEA FOOD&BEVERAGE LIMITED (STARBUCKS)
11/2017 → 3/2019 (1 năm 3 tháng)
Hồ Chí Minh
Responsibilities and essential job functions include but are not limited to the following: – Communicates clearly, concisely and accurately in order to ensure effective store operations. Filters communication to the shift team as directed by the store manager. – Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. – Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks. Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team. – Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. – Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located. – Maintains regular and consistent attendance and punctuality. – Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service. – Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage. – Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicates ideas to the store manager for broader areas of improvement. – Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives. – Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition. Salary: 13.000.000
Captain tại PQC Hospitality - The LOG Restaurant
10/2014 → 3/2016 (1 năm 4 tháng)
Ho Chi Minh City, Hồ Chí Minh, Việt Nam
- Always greet and welcome guests promptly in a warm and friendly manner. - Ensure guest are serviced within specified time. - Has a good knowledge of menu and presentation standards. - Able to answer any questions regarding menu and assist with menu selections. - Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. - Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. - Completes the daily responsibilities that are set for each individual shift. - Complete closing duties, including restocking items, turning off lights - Any other duties related to food and beverage service assigned by the manager.
Supervisor tại PQC Hospitality - The LOG Restaurant
3/2016 → 10/2017 (1 năm 7 tháng)
Ho Chi Minh City, Hồ Chí Minh, Việt Nam
_ Manage the shifts, assignments for employees. _ Observe, support, coordination of customer service personnel. _ Resolve requests, incidents, complaints from customers. _ Training and retraining of professional knowledge to employees. _ Manage assets, tools and equipment for the restaurant. _ Recommended achievement recorded good work of the staff positive. _ Review, report the results of the personnel working for the manager. _ On behalf of the executive management meetings. _ Develop good relationships with the staff working in the department and the spirit of teamwork with other departments. _ Make the report as prescribed or unexpected requirements of management. _ Perform other duties as assigned by superiors
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