Ascott Host tại Somerset Chancellor Court – The Ascott Residences Service.

2/2019 → Hiện tại

Hochiminh, Vietnam

• Daily following up for guests’ experiences with the services of the company via direct communication, emails and social network. • Handling complaints from customers. • Building a strong relationship between the company and in-house residents and guests. • Collecting customer insights data, creating WOW moments and personalized service to customers. • Create the ideas, prepare and organization anniversary activities, feasts, parties for residents: Year-end party, lion dance for Luna new year, Valentine day, woman day, mother day, …. • Organize recurring events: Residents’ day, Orientation tour, Cooking class, Movie night, Sports day… + Design posters, invitation cards + Advertising on Facebook. + Contact negotiate the price and make contracts with partners + Prepare necessary tools for taking photos, outdoor activities, parties (hash tag, backdrop, costume, decoration…) • Worked long term providing support to all guests, especially long stay residents, to make sure they satisfy with their stay. • Effectively planned, prepared and hosted activities/ events for residents (New Year celebration, Earth Hour, Orientation tour, National day celebrations, Year End Party, etc.) • Designed, prepared and updating notices/ posters regarding in-house information. • Assisted & supervised the Guest Service team on their daily tasks. • Effectively handled documents processes relating to other parties/ departments. • The supported HR department in in-house activities for staff. • Translating English-Vietnamese; Vietnamese-English for notices from/to government, residents, business partner