Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Le Thi Phuong Chau
191 Lượt xem hồ sơ
Nữ, 01/07/1991, 34 tuổi
400/17 Phú Định, phường 16, quận 8, TP. HCM
Cập nhật: 03/09/2019
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 2 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 1 | 10:17 30/08/2019 |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Trưởng bộ phận/ Trưởng phòng
20 - 30 triệu
HCMC
Tiếng Anh (Giỏi)
5 sao
Kinh doanh & tiếp thị
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Central Transport College No.3
Accounting Associate Degree - Cao đẳng
2010 → 2013
Kĩ năng
| Tin học văn phòng | |
| Sáng tạo | |
| upselling | |
| Communication skill |
Kinh nghiệm làm việc
Hotel Duty Manager tại Alagon Hotels Group
7/2016 → 1/2018 (1 năm 6 tháng)
Ho Chi Minh City, Hồ Chí Minh, Việt Nam
• Resolved guest complaint and disputes in compliance with the hotel's policies and procedures in a professional manner • Answered the hotel's switchboard on a timely basis, and directed each call to the appropriate party • Processed guest check-in and check-out activities in a timely and professional manner • Performed excellent guest service satisfaction which resulted in repeat visits, personal awards, and outstanding hotel reviews • Performed any other managerial duties assigned to me • Oversaw and supervised all duties performed by Front Office employees • Assist Guests with local recommendations for restaurant and attractions. • Created new guest profiles and practiced proper billing procedures. • Performed as "Manager on Duty”, handled, and resolved opportunities for improvement from guests and the public to ensure guest satisfaction where expectations were high. • Assisted Sales Department to check the arrival guest’s list to ensure meet guest’s expectation or their requests. • Trained 6 new receptionists in this year. • Supervising check-ins and check-outs, and resolving guests complaints • Ensuring front desk lobby is neat, clean, and safe for use • Reviewing bills prepared by the front desk staff and checking collected payments
Sale Manager tại Alagon Hotels Group
1/2018 → 8/2019 (1 năm 7 tháng)
Ho Chi Minh City, Hồ Chí Minh, Việt Nam
• Drive KPI improvement from USD12,000-USD15,000 per week • Build 20 new accounts: Panasonic, H&M, C.P, Aqua, Vietnam-Australia School, VinGroup, etc • Win 20 lost and sleeping accounts: Oechsler, Freyssinet, PwC, Cai Lan Oils, etc • Manage more than 40 top accounts and more than 100 supporting accounts • Analyze sales statistics to determine sales potential, approach and inventory requirements. • Supervise cowokers in the creation of the company catalog and online presense • Coach the staffs to develop their sales skill and communication skill • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs • Present sales, revenue and realistic forecast to the management team • Identify emerging markets and market shifts while being fully aware of new products and competiton status
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