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Từ 3 đến 5 năm
Giám sát
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Blue Mountain International Hotel Management School
Quan tri Khach San - Đại học
2015 → 2017
Kĩ năng
| Tin học văn phòng | |
| English | |
| Giao tiếp | |
| Teamwork | |
| upselling |
Kinh nghiệm làm việc
Guest Service Agent tại Adina Sydney Town Hall
3/2018 → 10/2018 (7 tháng)
Sydney NSW, Úc
• Report to Duty Managers & Assistant Hotel Manager • Responsible for smooth check-in and out procedures accordingly to hotel standards, record daily accounts and upsell hotel products and services • Communicate and report to management, sales, and housekeeping departments to maintain an efficient and effective operation • Handle calls and emails from in-house guests and external enquiries • Handle complaints, feedbacks and special requests from guests to ensure maximum guests satisfaction
Front Office Manager tại The Sebel Canberra Civic
10/2018 → 7/2019 (9 tháng)
Canberra ACT, Úc
• Report to Hotel Manager, monitor a team of 8 Front Desk and Concierge staffs • Perform Front Office duties and comply with hotel standards with a strong customer focus • Attend to guest feedbacks and requests with prompt and efficient manner • Responsible for accounts processes to be promptly updated i.e. city ledger, bank statements, accounts receivable • Act as liaison with Executive Housekeeper, Maintenance Department and Restaurant Manager to deliver hotel rooms, products and services • Engage in Revenue management, including maximizing revenue targets, occupancy and average rate • Responsible in staff training, monitor and development by assisting in various departments during peak periods. • Responsible in monitoring provision of high standards on hotel’s hygiene and presentation factors in all guest rooms and other hotel’s public areas



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