Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Lê Trần Đặng Thùy Dung
63 Lượt xem hồ sơ
Nữ, 27/05/1991, 35 tuổi
Cam Đức, Cam Lâm, Khánh Hòa
Cập nhật: 08/09/2019
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
Khánh Hòa
Tiếng Anh (Khá)
100 - 499
Kinh doanh & tiếp thị
Giới thiệu bản thân
Trình độ học vấn chuyên môn
HUTECH UNIVERSITY
Business Administration - Đại học
2009 → 2013
Kĩ năng
| Tin học văn phòng | |
| Sáng tạo | |
| upselling | |
| ⦁ Team Work. |
Kinh nghiệm làm việc
ASSISTANT GENERAL MANAGER tại COLLIERS INTERNATIONAL VIET NAM
4/2017 → 11/2017 (7 tháng)
Khánh Hòa, Việt Nam
Supervising all departments about applying and following the procedures, regulations Collecting and summarizing the tasks and reports from all departments periodically / unexpectedly. Typing, compiling and preparing reports, presentations and correspondence. Attending internal and external meetings, preparing agenda’s, taking, typing and distributing minutes and follow up as appropriate, ensuring deadlines are adhered to General Manager’s electronic diary, assessing priority of appointments and reallocation as necessary. Advising General Manager to proactively engage in the development of processes and methods to improve the service and efficiency of all areas of the role. Assigning duties to head of department's and observes performance to ensure adherence to hotel policies and established operating procedures. Acting as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations. Monitoring the Guest feedback on Trip advisor, online travel agent's etc. and hotels GSTS and RSTS surveys. Interacting and meeting (when required) with guests either VIP’s, previous guests, guests with complaints. To resolve issues and feedback continually to guest , head of department’s and General Manager. Translating incoming letters, documents, articles as requested Preparing and updating head of department monthly working schedule and roster Building owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Performing sudden audits on rooms and other operating areas.
TEAM LEADER (SALES AND MARKETING) tại AVIATION GROUND SERVICES COMPANY LIMITED (AGS)
11/2017 → 9/2019 (1 năm 10 tháng)
Khánh Hòa, Việt Nam
Creating marketing plan for a year such as: list of events/promotional literatures for the year, customer care activities, timeline for each activity. Responsible for set-up and execution of social and corporate meetings, meals Responisble for creating ideas for company’s events, then setting up and directly handling events. Managing the online content and imagery. Developing communication materials including brochures, presentations, fact sheets, blogs, posters, videos, photo essays, presentations, press releases etc. Managing team members in managing website and facebook of company to ensure review websites and responses to all guest queries online are in line with brand guidelines/ new information and promotion are updated. Researching information and making report such as their history, service level, special things in services, making the list of Vietnam’s airports that customer operates flight and their ground handling provider,… after receiving information that potential customers have intention to operate flight at Cam Ranh International Airport. Creating working plan, doing necessary preparation (company cataloge, car arrangement, making appointment with airport authorities, gifts…) and deploying information to all departments. Responsible for welcoming, supporting and taking care customer during customer’s working time at Cam Ranh International Airport. Representing company to introduce potential customer about establishment and development process and company’s services. Maintaining contact with potential customer and responsible for completing Bids Document (company’s introduction, business presentation, draft SGHA contract, official letter for proposal,…) following potential customer requests. Advising management team about price policy and scenario in negotiation, and directly participate in negotiation with manager of department and board of director. Creating sales policy for main services and value-added services; coordinating with relevant departments to set up price framework and the cost price of service. Responsible for creating and launching the new value-added services to make service diversification and improve revenue for company. Analysing data (customer’s information, customer policy and market share of competitor,…), effectiveness of current sales programs and as well as evaluating customer satisfaction in order to advise and suggest manager of department how to amend price and treatment policy for current customers. Allocating jobs and workloads to individual team members based on their ability with the deadline. Supervising and following tasks of each team member through their weekly report. Coordinating with Human resource deparment to create training program for airlines staff representative. Mentoring and motivating team to continue education and career development by encouraging them to attend classes opened by company. Partnering with individual team members to develop skills in a specific area. Managing team members with weekly team meetings to listen to and discuss staff ideas and concerns, educate them about changes and build morale Praising team members and creating a positive working environment
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