Teaching Assistant tại ILA Center

11/2014 → 3/2018 (3 năm 3 tháng)

Bien Hoa, Dong Nai, Vietnam

 Play a supporting role in the teaching process.  Assist students in following teacher’s instructions  Help teachers in explaining, translating and other aspect when required.  Be aware of the students’ needs, then take note of any areas that students may not understand as well as they could and review these in the breaks.  Be aware of the general mood of the class.  Conduct course evaluations.  Call parents to report students’ performance and analyze their needs.

Intern at Big C Academy tại Big C Head Office

2/2016 → 8/2016 (6 tháng)

Ho Chi Minh City, Vietnam

 Conduct admin tasks and support trainers in the preparation process (training material, teabreak, booking rooms, training schedule, translation…).  Manage English classes: communicate with Teachers and Learners to fulfill their meets, arrange schedule and handle technical problems, analyze learners’ needs, settle English program budget.  Support events at stores.

Collection Call Center Trainer tại Home Credit Vietnam

3/2017 → 5/2019 (2 năm 2 tháng)

Ho Chi Minh City, Vietnam

 Understand and apply the standard concept of Consumer Finance collections into local conditions  Lead the on board training and retrain programs of the department.  Analyze the weaknesses of employees and design the training materials or customize the training programs.  Develop the special training material if requested.  Regularly collect feedback from Collection Call Center to analyze the training needs and establish training plan. Exercises initiatives and judgment in handling routine and confidential material/ enquiries.  Build the long term development programs for Collection Call Center Operators.  Translate training materials.  Have conducted Training programs: Onboard (Technical Skills & Communication skills), Retrain, Problem Solving, Teamwork, Improvs Training game, Presentation by Sketchnote & Sketchtalk, Build Professional Image  Have attended Highlight Training programs: High Impact Communication, Train the Trainer, Mindset Transformation, Team Leader Development, Sketchnote and Sketchtalk Facilitation.

Training Collection Admin Officer tại Home Credit Vietnam

9/2016 → 3/2017 (5 tháng)

Ho Chi Minh City, Vietnam

 Manage & arrange training rooms and facilities inside those training rooms.  Settle monthly training budget requests.  Consolidate monthly training reports.  Prepare equipment, facilities for new trainers.  Prepare training material, certificate, tea-break and lunch.  Order monthly stationary.  Get signature/ approval from higher levels.  Contact suppliers.  Design and send out invitation letters to participants.  Translate training materials  Organize events for Training Team.

Best Employee in 2018 at Home Credit Vietnam

1/2019

Recognized by Line Managers through outstanding training activities for internal department and external departments

Outstanding Contribution in Collections Training team

11/2018

Outstanding Contribution through training activities and supporting for internal department

Best TA of month

6/2016

Get the highest re-enrollment performance