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Từ 3 đến 5 năm
Nhân viên
8 - 12 triệu
Tiếng Anh (Giỏi), Tiếng Pháp (Trung bình)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Vatel International Business School - Hotel & Tourism Management
Hotel Management - Đại học
2016 → 2019
During academic years, I have learnt, practiced, and improved my professional skills in different departments in hotels. I had done 3 internships in five-star hotels in Vietnam, Malaysia, France.
Kĩ năng
| Tin học văn phòng | |
| Lắng nghe và xử lý tình huống | |
| Time Management | |
| Teamwork | |
| upselling | |
| Communicating | |
| PMS Opera |
Kinh nghiệm làm việc
Casual Waitress tại InterContinential Saigon Hotel
11/2015 → 7/2016 (7 tháng)
Ho Chi Minh City, Vietnam
• Set up tables for event requirements • Serve foods and drinks in standards • Clear up after events and prepare for the next occasions
Waitress Trainee tại JW Marriott Hotel Hanoi
10/2016 → 1/2017 (3 tháng)
Hà Nội, Vietnam
• Set up tables and buffet lines according to layout and requests • Take guest’s orders and serve at tables with professional manner • Be trained about wine knowledge and to present to the guests
Receptionist / Housekeeping Trainee tại Hotel Equatorial Ho Chi Minh City
5/2017 → 10/2017 (5 tháng)
Ho Chi Minh City, Vietnam
• Greet, farewell and provide service information to the guests • Support to do reports as needed and guest profiles • Follow the SOP in Housekeeping and verify vacant rooms before guests arrive
Guest Experience Planner Trainee tại The Danna Langkawi Hotel & Resort
10/2017 → 1/2018 (3 tháng)
Langkawi, Kedah, Malaysia
• Accomplish check-in / out procedures, upselling tours and hotel services • Coordinate Guest Service Operations and ensure adherence to all standards • Respond telephone calls, guests’ requests and support other departments • Run daily reports
Receptionist Trainee tại IBIS Hotels Albi
3/2019 → 9/2019 (6 tháng)
Albi, France
• Process guest check-ins / outs following standards from 2 hotels IBIS & IBIS BUDGET • Deal with problems, complaints with supports from seniors • Answer telephone calls to make reservations, to receive and complete guests’ requests • Do daily reports and cash handling • Support F&B outlets and Housekeeping
Guest Experience Planner Trainee tại The Danna Langkawi Hotel & Resort
10/2017 → 1/2018 (3 tháng)
Malaysia
• Accomplish check-in / out procedures, upselling tours and hotel services • Coordinate Guest Service Operations and ensure adherence to all standards • Respond telephone calls, guests’ requests and support other departments • Run daily reports
Receptionist Trainee tại IBIS Hotels Albi
3/2019 → 9/2019 (6 tháng)
Albi, French
• Process guest check-ins / outs following standards from 2 hotels IBIS & IBIS BUDGET • Deal with problems, complaints with supports from seniors • Answer telephone calls to make reservations, to receive and complete guests’ requests • Do daily reports and cash handling • Support F&B outlets and Housekeeping



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