Sales & Events Executive tại The Deck Saigon

11/2019 → / (6 năm 6 tháng)

HCMC

SALES - Create and maintain business opportunities by developing relations with tourist agencies, corporates, hotel concierges and other hotel personnel and VIP clients through various medium (face-to-face, telephone, email, site inspections) - Develop packages suitable to potential customers Consolidate and report monthly end sales reports. EVENTS - Handle all event inquiries efficiently and smoothly, introduce prospective customers to the location, develop suitable packages and products as required Responsible for the high level of service throughout pre-event, event and post-event phases. - Create running order for all events to ensure smooth communications between the team with details such as specific client requests, set up, lighting, sound, seating, floral, transport and other arrangements as needed. - Attend all major events to ensure a smooth coordination between operations teams and the customer representative.

Senior Member Service Officer tại California Management Group

10/2014 → 4/2017 (2 năm 6 tháng)

Hồ Chí Minh

- Greet, welcome, interact and check-in members and guests professionally at all times - Ensuring prompt and professional phone answering service - Ensure all documents are checked and verified before POS - Assist to achieve 5 star facility standards through auditing, feedback and reporting - Conduct a daily audit of the office with a focus on cleanliness and safety. Take action to correct areas needing improvement and report problems to the Member Service Manager for follow up - Ensure safety of staff and members are in order at all times – train and prepare for incidents, injuries - Ensure opening/closing of facilities is in according to Company policies - Conduct stock take of supplies and products, report accordingly - To achieve the team goals effectively by communicating well and maintaining a good relationship with all the members, non-members as well as the other team members - To train, develop and motivate the reception team to accomplish all the tasks assigned effectively and efficiently. - To provide professional service to the members and non-members by clearly understanding all the promotions and procedures of the club operation.

At Your Service Agent (Senior) tại Khách sạn JW Marriott Phú Quốc Emerald Bay

5/2017 → 7/2018 (1 năm 2 tháng)

Phú Quốc, Kiên Giang

- Operate telephone switchboard station in order to answer telephone calls. - Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. - Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. - Answer, record, and process all guest calls, requests, questions, or concerns. - Receive, record, and relay messages accurately, completely, and legibly. - Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bell-person, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. - Provide information to guests about room features, property amenities, and local areas of interest. - Assist guests with accessing the internet. - Report accidents, injuries, and unsafe work conditions to manager. - Design and develop training programs for team members.

MICE - Event Lead tại PTG Travel

8/2018 → 10/2019 (1 năm 1 tháng)

Hồ Chí Minh, Hà Nội

* Event Planning: - Work with meeting requestor to clarify all aspects of project and logistical management with focus on achieving a top quality and successful event with HCP attendance - Produce project plan, allocate tasks and set deadline for completion. - Source and manage 3rd party suppliers. Book and manage trip related services: flight, visa, accommodation, transfer, offsite meals, and local assistant … - Provide administrative support by preparing departure documents, congress agenda useful information, trip itinerary. * Attendee Management - Manage HCP database (Speaker/Faculty) according to local regulatory guidelines. - Handle attendees’ personal documents with high level of care to keep their sensitive / confidential information protected. - Onsite support/ trip escort when requested. * Compliance Management - Report any risk which possibly leads to non-compliance issue then get their advice to issue instructions. - Manage the trip organizing to make sure all steps are completed as per SOP and get appropriated approval for exceptional case. - Prepare documents for audit check list after each congress. Upload all compliance/ audit requested documents to meeting system.

Ms. Tan Phan - Account Manager

PTG Travel

tan.phan@ptg.com.vn - 0902.533.266

Ms Tram Nguyen - AYS and Quality Control Manager

Khách sạn JW Marriott Phú Quốc Emerald Bay

tram.nguyen@mariott.com - 0776.334.189