Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Dao Phuong Cam Nhung
117 Lượt xem hồ sơ
Nữ, 06/07/1994, 31 tuổi
K459/21 Trung Nu Vuong, quan Hai Chau, Tp Da Nang
Cập nhật: 31/10/2019
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Giám sát
Tiếng Anh (Khá)
5 sao
Tiền sảnh
Resort/ Khu Du lịch
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Ngoại Ngữ Đà Nẵng
Tiếng anh thương mại - Đại học
2012 → 2016
Kĩ năng
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Quản lí thời gian | |
| Teamwork | |
| Giao tiếp | |
| English |
Kinh nghiệm làm việc
FRONT OFFICE SUPERVISOR tại VINPEARL RESORT & SPA DA NANG
3/2017 → 3/2019 (2 năm )
Đà Nẵng
- Responsible for all aspects of hotel operation affecting guest stay - Handle guest complaints and refer them as necessary, follow up on corrective action using the Vinpearl principle way of working, and make sure that 100% guest satisfaction - Maintain a high profile in the resort lobby at all times. - Inspect frequently for cleanliness and orderliness, the lobby, reception, cashier's desk and, on a random basis, VIP rooms prior to arrival - Greet all guests personally as per the Resort Welcome standard and ensure all aspects of guest stay is enjoyable - Liaise with other departments and necessary outside contracts to ensure excellent service delivery - Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas include all Guest Service staff, Buggy & Bell Services, Guest Relation Officer Team, Clinic service, Kid's Club activities, etc...with the aim to maximum guest satisfaction - Making monthly training plans for all staff - Make a related reports such as: MOD E-log, Highlight of the day, Guest feedback, etc... - Assist the Front Office Director in execution of the management of staff - Assist the Front Office Director in the reports: KPI, Guest Reviews on Trustyou.com, Monthly Action Plan in her absence - Doing & checking all Night Audit Reports - In charge Manager on Duty twice a month - Perform any other tasks assigned on the hotel needs or requirements
FRONT OFFICE SUPERVISOR tại VINPEARL RESORT & GOLF NAM HOI AN
3/2019 → 6/2019 (3 tháng)
Quảng Nam
- Responsible for all aspects of hotel operation affecting guest stay - Handle guest complaints and refer them as necessary, follow up on corrective action using the Vinpearl principle way of working, and make sure that 100% guest satisfaction - Maintain a high profile in the resort lobby at all times. - Inspect frequently for cleanliness and orderliness, the lobby, reception, cashier's desk and, on a random basis, VIP rooms prior to arrival - Greet all VIP guest and take care of them during their stay - Liaise with other departments and necessary outside contracts to ensure excellent service delivery - Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas include all Guest Service staff, Buggy & Bell Services, Guest Relation Officer Team, Concierge, etc...with the aim to maximum guest satisfaction - Assist the Front Office Director, Duty Manager in execution of the management of staff - Assist the Duty Manager to respond all the guest's review on Trust you, Tripadivsor - Perform any other tasks assigned on the hotel needs or requirements
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