Front office Manager

• Hạn nộp: 29/05/2016
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• To manage, plan, organize, control and manage the smooth and efficient running of the Front Office Department and all related Guest services. • Achieving maximum room sales, total guest satisfaction and must adhere to all the company policy and procedures • Select, hire and train employees to meet the hotel required standards of service and hospitality. • Maintaining an annual leave roster for high& low occupancy periods. • Do a daily inspection and control to all Front Office sections, ensure that Front Office employees perform their daily duties according to required standards. • Ensure that the business objectives are met i.e. room sales, guest satisfaction… Monitor and control guest’s credit status to ensure that payment is collectable and received on time. • Perform a regular follow up for pending payments to ensure that they are collected. • To assist and contribute on the Room Occupancy and Average Rate Forecast. • To assist the Sales Team on business leads and hotel trends. • Monitor all daily reports accuracy and timely submission, provide necessary input to determine room rate, business segmentation and structure. • Maintain a close and supportive relationship with all other departments. • To prepare the departmental budget and effectively control all department costs as per the budget. • Respond to customer inquiries or complaints. • Exceed guest expectations • Maintain client databases. • Send the report weekly/monthly/yearly to GM • Performing other duties that may be assigned by GM.

Quyền lợi được hưởng

Monthly,year-end bonus base on Turnover result

Yêu cầu công việc

• Qualifications – Bachelor’s Degree or Diploma in Business Administration, Hotel Management or equivalent. • Minimum of 2 years experience in the same or similar position in a 3/4 star hotel. • Excellent command in English and Vietnamese – Written and Spoken skills. • Excellent leadership, interpersonal, communication skills and solving problem. • Ability to work flexible hours including some afternoon and weekend shifts and public holidays.  Salary is negotiable depending on experience

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