Guest relation Manager
- Hạn nộp: 09/11/2018
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Sa Pa - Lào Cai
Làm theo ca
Kinh doanh & tiếp thị
Trưởng ca/ Giám sát
16/11/2022 09:02
Mô tả công việc
- Having a complete knowledge of the hotel product including room rates, relative facilities, food and beverage outlets/promotions, spa, fitness center and etc. - Monitoring daily arrivals/departures and anticipate guest needs and handle guest inquiries in a helpful and attentive manner. - Overseeing the smooth running of the Guest Relation department on a day to day basis to achieve high levels of guest satisfaction. - Greeting and acknowledging guests from at least 2 meters. - Suggesting alternatives to meet customer needs in terms of product features and benefits. - Offering information and services where appropriate. - Thanking customers and inviting our guests to return. - Meeting and greeting all return guests, regular guests and VIP guests of the hotel as required. - Supervising systems for luggage delivery. - Developing and maintaining a motivational working environment within the department and positive relations with other departments. - Having a complete knowledge of hotel policy and procedures. - Reporting health/safety and security hazards to your manager or duty manager. - Ensuring that all lobby and entrance areas spotless condition at all times. - Ensuring that all duties are complete prior to shift end as outlined in the shift checklist. - Conducting daily shift briefings, meetings, and share relevant information with employees. - Checking function board for correct spelling, dates and layout according to function lists from banquets. - Ensuring that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre-empt and anticipate guest needs. - Undertaking that relevant administration duties related to maintenance and housekeeping requests. - Maintaining regular quality control inspections of department‟s standards. - Ensuring that information is transferred from shift to shift. - Arriving at work on time in the uniform provided, ensuring a neat and tidy appearance according to the employee handbook. - Attending training sessions/meetings as required. - Maintaining a system of regular employee training and reporting. - Responsible for managing tour desk - Performing other duties as assigned by managers.
Quyền lợi được hưởng
- Salary & Benefit will be discussed in job interview. - Other allowances and benefits according to the Hotel’s policies. - Social & Health Insurance policies according to the Vietnam Labor Law .
Yêu cầu công việc
- At least College degree in any field - At least 2 year experience in Customer Service supervisory level of international hotels - Good inter-personality skills, outgoing, and friendly - Strong in English communication skill and computer literate - Strong in supervisory, problem solving skills, and execution of work - Willing to work overtime
Yêu cầu hồ sơ
Please kindly send your CV and application letter toto our office at 07A Dong Loi - Sapa - Lao Cai or by e-mail to our HR email: Tin đã hết hạn
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- Quy mô:
- Đường Đồng Lợi, Thị trấn Sapa, Huyện Sapa, Tỉnh Lào Cai
- https://amazinghotel.com.vn/
Khách sạn Amazing Sapa tọa lạc tại một vị trí thuận lợi trên Sapa, được bao quanh bởi phong cảnh núi và ruộng bậc thang, nét đặc trưng của Sapa. Khách sạn bao gồm 81 phòng tiện nghi đạt tiêu chuẩn 4 sao, với thiết kế độc đáo và sang trọng, du khách sẽ có cơ hội được hòa mình cùng thiên nhiên trong lành. Ngoài ra, chúng tôi còn có các dịch vụ tiện ích, thư giãn như bể bơi, phòng tập, karaoke,... Chắc chắn Amazing sẽ là nơi nghỉ ngơi lý tưởng, đủ để đáp ứng mọi nhu cầu của khách du lịch và gia đình. Các dịch vụ khác của khách sạn: Restaurant, Bar, Lounge; Karaoke; Swimming Pool, Fitness Centre, Spa, Sauna; Laundry service; Transportation service; Meeting service; Business Center; Concierge service. Quý khách có thể tham khảo thêm các thông tin tại: https://amazinghotel.com.vn/
Thông tin liên hệ
- Ms Minh - Human Resources Officer