- Hạn nộp: 30/09/2021
- Mức lương: Thỏa thuận
Thông tin cơ bản
Quận 1 - TP HCM
Mô tả công việc
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Handles all guest complaints and inquiries in a courteous and efficient manner.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Ensures that minimum brand standards have been implemented.
- Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the company and the satisfaction of guests.
- Works in a supportive and flexible manner with other, in a spirit of “We work through Teams”.
- Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
- Takes orders and serves food and beverage to guest according to the established sequence and procedures.
- Fully conversant with all aspects of the Micros Computer System.
- Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.
- Takes guest order and serves items without unnecessary delay.
- Familiars and have good knowledge of the Outlet’s Menu and Wine List.
- Up-sells beverage to increase the revenue.
- Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.
- Maintains par stocks of beverages and guest supplies.
- Prepares mis-en-place according to the requirement and operation needs.
- Clears and resets counters or tables.
- Prepares and serves Cocktail as requested.
- Assists in setting up/ decorating the Outlet according to the theme during special promotions or occasions.
- Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
- Ensures all glasses are well polished.
- Assists in Bar stock inventory and maintains an accurate inventory record.
- Submits request for replenishing the beverage items in the Bar.
- Verifies cash received ensuring only genuine money been collected.
- Verifies all credit cards presented by guest before to validity of the card.
- Understands and strictly adheres to Rules and Regulations established in the Employee Handbook concerning fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned.
Quyền lợi được hưởng
Yêu cầu công việc
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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- 20 Mạc Thị Bưởi, Quận 1, HCM
- 028 3824 3003
ABOUT US Tribe Hospitality was established by like-minded friends with a hospitality background that wanted to bring new and exciting food and beverage concepts to Vietnam and potentially beyond. From our flagship restaurant, The Racha Room, to our latest venture Stoker Woodfired Grill, and to our offsite catering we have built hospitality brands and a business that is focused on high quality service, outstanding food and beverage delivered with passion. We are currently expanding the concepts and outlets throughout Vietnam and within South East Asia. CAREER At Tribe Hospitality our mission is to make exceptional food and beverage, deliver creative drinking and dining experiences and provide world class service. The thing is, we can only do this by having really, really good people on our team. Whether you’re looking to start a new career or further develop your skills and experience, we’d love to hear from you. All positions are available for bar and floor, hostess, kitchen and back office support The Racha Room ( http://theracharoom.com/ ) Stoker Woodfired Grill Bar ( http://stokerwoodfiredgrill.com/ ) Relish & Sons ( http://relishandsons.com/ ) Phát Dumpling House ( http://phatsdumplinghouse.com ) http://www.tribe-hospitality.com/#about-us A new bar will be opened on next month We want Tribe to be one of the most loved, respected and fun companies to work for in hospitality and so our peopleneed to possess these things: PASSION A positive energy & attitude every day. Personal drive & belief in others to achieve. An appetite for knowledge. Empowered to create loyal, raving fans. LEADERSHIP We “make life easier” for our peers & teams.. We give our people meaningful opportunities for professional & personal growth. We always listen, communicate and connect with each other. TRUST We are honest and transparent with each other and keep our commitments. We feel safe to speak up respectfully and inform others if things are not right. We always treat others as we want to be treated ourselves. FUN We all work in hospitality because we love what we d and we love people. We strive to create an environment where everyone enjoys their work.