FRONT OFFICE MANAGER

Mô tả công việc

- Maintain hotel standards by overseeing activities of associates; by assisting the Department Trainers in developing training plans for their sections. - Perform daily administrative work by checking the work schedules, reading and acting on logbook entries, checking cleanliness of work areas, supervising grooming and work behavior of associates to ensure that work standards are met and maintained. - Prepare occupancy, revenue and other statistical reports to update management with hotel’s current standing in terms of room sales. - Check VIP rooms, meet and greet VIP guests, resolve guest complaints and recommend actions for improvement of work procedures to ensure the comfort and enjoyment of guests. - Monitor and evaluate associate performance to improve productivity and efficiency. Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures. -Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. -Maintain procedures for security of monies, credit and financial transactions, and guest security -Check billing instructions and guest credit for compliance with hotel credit policy. -Perform other duties as assigned.

Quyền lợi được hưởng

- Work in professional environment - Social and healthy insurance - Annual leaves - 13th salary - Holidays according to the state

Yêu cầu công việc

- Graduated in Management of Hospitality; - 1-3 experiences in this position - Good communication in English - Good analysis and report skills - Good supervisor and organizer

Yêu cầu hồ sơ

- Cv send to HR Department of Seaside Resort Vung Tau - 28 Tran Phu, Vung Tau City or email: Gửi email

FRONT OFFICE MANAGER