Guest Service Agent | Front Desk

• Hạn nộp: 31/08/2025
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Job summary:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Quyền lợi được hưởng

• Provide 02 meals per shift
• Provide uniform
• Free Parking
• Opportunities to participate in internal activities & training courses at Marriott International

Yêu cầu công việc

• Problem Solving
• Decision-Making
• Diversity Relations
• Telephone Etiquette Skills
• English Language Proficiency
• Positive Demeanor
• Adaptability/Flexibility

Yêu cầu hồ sơ

• High school diploma/G.E.D. equivalent or studying with a major in Hospitality Management / Business Administration.
• At least 1 year of related work experience
• Excellent English communication skills.

• Bình luận (5)
• Đánh giá (5)