Địa điểm: Thành Phố Qui Nhơn, Bình Định, Thanh Hóa | Hạn nộp: 28/08/2017 | Mức lương: Thỏa thuận | Giờ làm việc: Làm theo ca
Số lượng cần tuyển: 2
Mô tả công việc
JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. JOB SPECIFIC TASKS 1. Managing Housekeeping Operations and Budgets • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Inspects guestrooms on a daily basis. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies. • Supports and supervises an effective inspection program for all guestrooms and public space. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. • Ensures all employees have proper supplies, equipment and uniforms. • Communicates areas that need attention to staff and follows up to ensure understanding. • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. 2. Conducting Human Resources Activities • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. • Schedules employees to business demands and for tracks employee time and attendance. • Ensures employees understand expectations and parameters. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. • Observes service behaviors of employees and provides feedback to individuals. • Ensures employee recognition is taking place on all shifts. • Participates in an on-going employee recognition program. • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Participates in employee progressive discipline procedures. • Celebrates successes and publicly recognizes the contributions of team members. 3. Ensuring Exceptional Customer Service • Sets a positive example for guest relations. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Responds to and handles guest problems and complaints. • Strives to improve service performance.
Quyền lợi được hưởng
Competitive package in an international environment. Accommodation is provided and other attractive benefit. Discount schemes and the chance to work with a great team of people. Do you love working and developing your career in an international hospitality industry? If you love dealing with people, bringing new ideas to the enthusiastic and dynamic team, care and passion about your job – we would like to have you in our professional team.
Yêu cầu công việc
- At least 3 year experience at the same position in full-scale hotel & resort - Capability of conducting training and development of employees at all levels. - Strong inter-personality and leadership skills. - Proficiency in English and computer literate. - Strong in driving results, people management and development.
Yêu cầu hồ sơ
CV in English / Vietnamese. Other document to be submitted upon successful interview.
- Lĩnh vực: Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Sân Golf
- Ngành nghề: Quản lý điều hành, Buồng/ Kho vải/ Giặt là/ VSCC/ Làm vườn
- Vị trí: Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Đánh giá nhà tuyển dụng
|Thống kê kết quả liên hệ của nhà tuyển dụng||Số lượt||Thời gian liên hệ gần nhất|
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|Liên hệ không thành công||0||Chưa có|
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