Reservation Agent (Nhân viên bộ phận đặt phòng)

Hạn nộp: 29/08/2017
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
3

Nơi làm việc
Huyện Núi Thành - Quảng Nam

Giờ làm việc
Giờ hành chính

Loại hình
Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
25/10/2017 11:53

Mô tả công việc

1. To maintain high level of guest telephone contact skills while promoting the Hotel, our Restaurants, and the Spa through good selling and communication skills. 2. To achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met. 3. To be fully conversant with all market segment and rate plans, together with special rates and packages. 4. To maximize room revenues, and create additional revenue, by utilizing effective Upselling techniques. 5. To comply at all times with the Reservations Core Standards and the Hotel Standards and Procedures. 6. To liaise daily with the Reservations Manager and Director of Revenue regarding business on the books and the strategy for the day. 7. To attend the Daily Sales Meeting with the Events team to communicate results, ensuring the information is accurate at all times. 8. To attend and participate in the monthly Sales Strategy and Brainstorming meeting 9. Reservations Feedback meetings and other departmental activities as required. 10. To deal with faxes, correspondence checking (VIP’s, regular guest, SPG’s…), group allocations, and to respond to guest requests on a daily basis. 11. To handle customer queries and complaints relating to the Reservations Department. 12. To complete the Freesale charts on a weekly basis for companies with rooms on allocation. 13. To maintain a high standard of communication with all departments. 14. To host Client dinners with the Sales Team and be involved in client entertainment as required. 15. To actively and consistently enroll Starwood Preferred Guest Members to develop brand loyalty and to meet departmental targets.

Quyền lợi được hưởng

- As per Vietnamese law and Company policy - Insurances - Competitive salary

Yêu cầu công việc

1. Very good English skills. 2. Ability to analyze financial statements and market data. 3. Organizational and time management skills. 4. Leadership skills and knowledge of all tasks within area of responsibility. 5. Ability to use Sales & Front Office computer systems. 6. Ability and understanding of the market and competition.

Yêu cầu hồ sơ

Please email your CV to Tin đã hết hạn or contact 0911737722 for more information

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sheraton Hoi An Tam Ky Resort & Spa

Theo dõi

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Quy mô: 100 - 499
Thôn Bình Phú, Xã Tam Tiến, Huyện Núi Thành, Tỉnh Quảng Nam
http://www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=4508&EM=VTY_SI_4508_HOIANTAMKY_PROP_OVERVIEW
ABOUT THE BRAND Sheraton is part of Marriott International’s upscale portfolio and consists of more than 440 beautiful properties in gateway cities and distinctive resort locations around the world. At Sheraton, we give guests smart solutions and effortless experiences that free up valuable time, so they can experience more and make the most of their stay. ABOUT THE PROPERTY Sheraton Hoi An Tam Ky Resort & Spa is beingdeveloped directly on the natural golden sands of Tam Tien beach, near Tam Ky City and along Vietnam’s central coastline of the East Sea. The area is the home to many natural, cultural and historic sites including the aforementioned UNESCO site, the ancient Town of Hoi An, temple ruins of My Son and the ’ Heroic Mother Thu' Statue of Tam Ky”. With 318 keys and nestled directly on the secluded beach, Sheraton Hoi An Tam Ky Resort & Spa will offer guests accommodation in a blend of luxury villas, suites and well-appointed rooms in a tropical garden environment. Rooms willfeature four-fixture bathrooms that offers a separate bath tub and shower. For dining and entertainment, the resort will host a lobby lounge and four restaurants: a casual venue offering three meals daily and three specialty restaurants and two pool bars. Recreational amenities will include a luxurious spa equipped with fourteen treatment rooms, Sauna, Steam, Jacuzzi and a Sheraton Fitness centre. A large outdoor swimming pool with a separate children pool and a nearby kid’s club. Water sports and recreation activities and billiard room. Additional amenities includes a gift shop, two retail shops, a medical clinic and a business centre. For conferences and social events, Sheraton Hoi An Tam Ky Resort & Spa will offer meeting spaces including a 300+ seat divisible ballroom and four individual meeting rooms in varying configurations.