Reservation Supervisor

• Hạn nộp: 16/07/2019
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Primary Duties​: •​Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. •​Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times. •​Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services. •​Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc. •​Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls. •​Assists and prepare in groups pre-arrival process and also preparing group rooming lists. •​Attends all scheduled meetings as required with HOD's or Sales team. •​Create and manage rates and packages configured on the Hotel software. •​Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc. •​If there are failed reservations to update the Hotel software then process those reservations manually. •​Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues. •​Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc. •​Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions. •​Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.) •​Adjust rates according to suggestions from Yield or Revenue management systems. •​Verify all reservations taken on the reservation forms are updated on the PMS without fail. •​Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations. •​Verify if reservation confirmation letters are send for all processed bookings within the stipulated time. •​Process retentions, no-show and cancellations as the hotel policy and procedures. •​Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately. •​Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee. •​Records and files all reservation correspondence neatly and accurately on prescribed forms or folders. •​Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc. •​Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival. •​All reservation modifications are updated on the property management system immediately and accurately in case of any changes. •​Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters. •​Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield or revenue management systems Eg. Ideas. •​Ensure acceptable service levels and all statistical reports are sought and maintained. •​Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes. •​Check forecasting reports based on statistics codes ( Market, Source, Rate Code etc.),reservations which are wrongly tagged should be amended. •​Train newly recruited reservation staffs in taking reservations, telephone etiquettes , reservation module on hotel software and processing emails. •​Ensure that Guest service agents at front desk are also trained on reservations and checking hotel availability. •​Ensure deposit payment is taken in advance for all pay at hotel reservations eg: Direct reservation, OTA's (Booking.com, Orbitz, Expedia etc.) •​Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation agents.

Quyền lợi được hưởng

Chế độ & phúc lợi: - Được tham gia đóng BHXH, BHYT theo quy định của nhà nước. - Được tham gia công đoàn và các hoạt động tập thể. - Tiền thưởng, tiền lương tháng 13 theo kết quả sản xuất kinh doanh. - Được làm việc trong môi trường công bằng, năng động chuyên nghiệp - Được thể hiện mình, có cơ hội thắng tiến.

Yêu cầu công việc

- Ưu tiên những ứng viên tốt nghiệp chuyên nghành nhà hàng – khách sạn
- Có kinh nghiệm từ 2 năm trở lên.
- Nghe, nói,viết tiếng anh tốt.
- Ngoại hình ưa nhìn
- Năng động trong công vệc
- Niềm nở, ân cần, hòa nhã, chu đáo với khách.

Thông tin khác:
- Tuổi : Từ 22 đến 35
- Giới tính : Nam, Nữ
- Nơi làm việc : Bình Dương .
- Hình thức : Nhân viên chính thức

Yêu cầu hồ sơ

Nộp hồ sơ trực tuyến qua Hoteljob.vn hoặc địa chỉ công ty : 21/4 khu phố Trung, phường Vĩnh Phú, Thuận An, Bình Dương.
- Khi đi phỏng vấn vui lòng đem theo hồ sơ. Không có hồ sơ không tiến hành phỏng vấn.

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