Guest Service Officer - Nhân viên Lễ tân

• Hạn nộp: 26/05/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Receive all incoming calls in a standard, courteous and friendly manner, responsible for accurate connection.
• Answer all calls in the manner specified by the standard of hotel on a consistent basis.
• Answer guest’s inquires over the phone and follow up personally to resolve guest request.
• Rotating job responsibilities in other sections of the Front Office Department.
• Responsible for booking and placing of guest long distance calls correctly
• Responsible for placing of guests’ wake-up calls accurately and timely
• Perform personalized wakeup call efficiently and consistently
• Responsible for monitoring wake-up call log and take appropriate action if a call is not answered.
• Responsible for paging of hotel personnel correctly when required.
• Have thorough knowledge of and assists guests and callers with the hotels Voice Mail system.
• Contribute to overall efficiency by performing other relevant duties as assigned.
• Report fault promptly
• Have thorough and detailed knowledge of hotel facilities and hours of operation, to ensure correct response to guests’ questions
• Have thorough knowledge of daily events in the hotel.
• Have a thorough knowledge of emergency procedures; i.e. fire, alarm, evacuation, bomb, threat etc…
• Ensure that the working area is kept clean and tidy at all times.
• Cultivate good working relationships with inter-related departments
• Identity VIP, SPG, regular guests and long staying guests and build rapport to offer personalized service and assistance
• Handle “Guest Service Center” promptly and follow up that all requests have been responded to the guest’s full satisfaction
• Undertake assignments as delegated by supervisors
• Seek opportunities to continually improve guest service
• Take appropriate action to resolve guest complaints
• Promote the hotel and  the hotel products and services
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Adhere to the hotel’s security and emergency policies and procedures
• Ensure a high level of cleanliness is maintained in your work area

Quyền lợi được hưởng

- Competitive Salary and Benefit Package

Yêu cầu công việc

- Other foreign language ability

- Sweet & lovely voice, proper tone & speed

- Good English language skill and communication skill

- Good and positive hospitality attitude

- Good and positive hospitality attitude

- Always willing to learn, willing to help

Yêu cầu hồ sơ

Nhận hồ sơ và phỏng vấn trực tiếp:

ĐC: Biển An Bàng, Cẩm An, Hội An, Quảng Nam

• Bình luận (5)
• Đánh giá (5)