Personal Assistant (PA) to General Manager (GM)
Quy mô :
Mô tả công việc
Being a Pullman employee means embodying and conveying the brand mindset
through the values of commitment, adaptability and creativity.
Overview of duties
• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Directs all aspects of secretarial work in the hotel, maintains the executive office and all matters relating to executive administration in a confidential, professional manner
• Provides efficient and comprehensive secretarial services to Executive staff to meet the needs of customers
• Is the point of contact between the GM and HODs, managers and other employees
• Should be able to boost the communication and relations between GM and all employees
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community
• Represents the hotel in a positive manner on and off duty
Professional techniques / Production
• Reports directly to and communicates with the GM on all administrative matters
• Maintains the utmost confidentiality and discretion when handling business affairs
• Attends meetings between GM with GD, external partners and suppliers, HODs meetings or Excom meetings as requested. Takes minutes and interprets in those meetings should there be a need
• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate
• Day-to-day secretarial work to include typing, filing, faxes and telephone
• Manages GM's working schedule, arranges internal / external appointments for GM
• Distributes memos, letters and other information etc.
• Handles reservation as requested by GM
• Translates incoming letters, documents, articles as requested
• Stores and keeps all confidential information
• Prepares and updates HOD Monthly working schedule and roster
Team management and cross-departmental responsibilities
• Is the point of contact for all departments in terms of administrative matters.
• Contributes to boosting cross-departmental working methods thanks to his/her relational skills, adaptability and professionalism.
Management and administration
Respects the resort's policies and procedures in terms of filing, contracting, billing, total guest satisfaction, confidentiality
Hygiene / Personal safety / Environment
• Ensures that the workplace remains clean and tidy.
• Maintains hotel standards for hygiene and physical appearance.
• Maintains general cleanliness and order within the department.
• Adheres to all fire and safety regulations.
• Ensures respect of the hotel's commitments to the "Environment Charter" (energy saving, recycling and sorting waste etc).
Reports to the General Manager
Quyền lợi được hưởng
Candidates will be provided with job details during interview.
Yêu cầu công việc
Education / Professional experience
• Diploma in Business or Secretarial Study
• 3 years of secretarial experience, or an equivalent combination of education and experience.
Skills / Qualities
Pullman: a new service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
• Requires good communication skills, both verbal and written.
• Requires good planning skills.
• Requires good organising skills.
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Must have customer relation skills.
• Extensive knowledge of the hotel, its services, and facilities.
• Proficient in the use of Microsoft Office
• Ability to type 45 WPM
• Previous experience in a multi-cultural environment is essential.
Yêu cầu hồ sơ
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