Nhân viên lễ tân Spa/ Spa Receptionist
Quy mô :
Mô tả công việc
- Enhances guest recognition at all times by addressing guests by name and interacting them on a professional level.
- Always offers an alternative if a requested service is unavailable.
- Always visible to guests by being present at the reception desk.
- Be fully conversant with Banyan Tree Spa services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products.
- Answers telephone calls in a professional, courteous and polite manner in accordance with hotel’s standards.
- Accepts and accurately record all guest bookings for Spa service in accordance with departmental procedures.
- Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures.
- Accepts responsibility for, and to show initiative in decision making when handling minor guest objectives, in order to enhance guest satisfaction.
- Refers major guest objections to immediate superior to prevent further guest dissatisfaction
Quyền lợi được hưởng
- Competitive salary
- Attractive benefits
- Accommodation, transportation, meals and uniforms provided
- General insurance provided for inpatient medical treatment
- Outpatient medical treatment claims
- Opportunity to attend various professional training courses
- Opportunity for promotion and transfer within the group
- Opportunity to experience at Hotels and Resorts belonged to Banyan Tree Group
Yêu cầu công việc
- Strong English language skills, having experience is preferable
- Good interpersonal skills required.
- Interacts principally with colleagues and occasionally with guests
- Ability to work under pressure.
Yêu cầu hồ sơ
Please send CV in English with recent updated photo to Gửi email or apply directly via Hoteljob.
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