Nhân viên Chăm sóc khách hàng Khu Biệt Thự (Butler)
- Hạn nộp: 30/08/2023
- Mức lương: 5 - 8 triệu
Thông tin cơ bản
1
Quận Ngũ Hành Sơn - Đà Nẵng
Làm theo ca
Kinh doanh & tiếp thị
Nhân viên
21/08/2023 10:44
Mô tả công việc
Check Villas Arrivals and make sure all amenities are full set up, ensuring full attention to details.
Liaise with Housekeeping & Engineering Department to ensure room image is maintained and the "Room Ready on Arrival" policy is adhered to.
Be friendly and cooperative with other departments in achieving the common goal.
Welcome VIPs, perform guests’ relation duties, and obtain comments and feedback.
Ensure Furama Villas VIP members, repeat guests and other VIPs receive special attention and recognition.
Daily check satisfaction of all guests staying at the Villas.
Cooperate with other team members to ensure total guest satisfaction.
Advise FVM/AVM & FO on Villas Assignments.
Assist to resolve guest’s complaints and act accordingly to ensure full recovery and guest’s satisfaction.
Take personal responsibility for correcting customer service problems and work well under pressure.
Take guidance from superiors on daily operation and work activities of the department areas.
Perform daily – walk through inspections.
Inspect frequently for cleanliness and orderliness at Furama Villas area.
Perform check-in and out procedures.
Check & answer emails in a timely manner.
Key in profile notes.
Up selling & cross selling.
Perform other duties as required by VM/AFVM/ Head Butler / Butler Supervisor.
Quyền lợi được hưởng
- Theo Luật Lao động và các Chế độ, Chính sách của Furama Resort Đà Nẵng
Yêu cầu công việc
- Nam, nữ ngoại hình ưa nhìn
- Năng nổ, nhiệt tình, trung thực
- Giao tiếp bằng tiếng Anh tốt
- Kỹ năng xử lý tình huống tốt
- Có bằng nghiệp vụ, chứng chỉ hoặc chuyên ngành tốt nghiệp liên quan đến ngành du lịch, dịch vụ
Yêu cầu hồ sơ
Ứng viên vui lòng gửi CV vào địa chỉ Tin đã hết hạn hoặc gọi điện về số (0236) 3847333 - Yêu cầu nối máy cho Phòng Nhân sự Furama để liên hệ với Ms. Thư
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Võ Nguyên Giáp, Khuê Mỹ, Ngũ Hành Sơn, Da Nang, Vietnam
- https://furamavietnam.com
The luxurious Furama Resort Danang is a true icon of Vietnam tourism. This 5-star haven on world-famous Da Nang beach is celebrated as Vietnam's most prestigious resort – counting royalty, presidents, movie stars and international business leaders among its celebrity guests. A multi-award winner for its unfaltering commitment to world-class service and facilities, the Furama is not only consistently voted Vietnam's No 1 resort, leading international polls also rank it among the very best resorts in Asia. But the Furama is much more than an idyllic tropical retreat, it is also a premier base for exploring one of Asia's most exciting new destinations – in the early days of being "discovered" by international tourism. Just a short drive from Danang lay four UNESCO-listed World Heritage Sites: the former imperial city of Hue (2 hours), the ancient 'Silk Road' trading port of Hoi An (30 minutes away), the spiritual centre of the Champa civilization, My Son (90 minutes) and the mystical Phong Nha Caves in Quang Binh province (7 hours), considered by some an access to the inner earth!
Thông tin liên hệ
- Ms. Vân - HR Officer