Quy mô : 500 - 999
Mô tả công việc
Job Summary – (Role Summary)
Manage the food and beverage operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals.
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Essential Duties and Responsibilities – (Key Activities of the role)
Supervises the functioning of all Food and Beverage employees, facilities, sales and costs, to ensure maximum departmental profit is achieved
Controls and analyses, on an on-going basis, in order to optimize the following:
Quality levels of product and service
o Guest satisfaction
o Merchandising and marketing
o Operating costs
o Sanitation and cleanliness (hygiene)
Coordinates and supervises the preparation, presentation and service of food products to ensure the highest quality at all times
Establishes and maintains effective employee relations
Supervises an coordinates pricing and preparation of menus, beverage and wine lists by taking into consideration such factors as:
o Local requirements
o Market needs
o Potential costs
o Availability of Food and Beverage products
o Merchandising and promotions.
Coordinates with the Finance Manager to determine the minimum and maximum Food and Beverage par stocks. Approves all wine purchases and other Food and Beverage items in accordance with InterContinental Hotel Group quality and quantity standards
Conducts weekly Food and Beverage meetings relating to, but not limited to, the following:
o Overall Food and Beverage financial results and profitability
o Projected business
o Operations results and problems
o Changes in procedures
o New management policies
o Quality improvement
o Sales improvement
o Productivity improvement
Attends all other meetings as required by the administrative calendar
Keeps and up-to-date standard recipe file for all Food and Beverage items to include:
o Sales history
o Sales mix
o Actual costs
o Potential costs
o Par stock
o Production time
Implements a daily, weekly and monthly checklist for all Food and Beverage departments. Ensures proper follow-up to attain maximum quality and efficiency
Keeps aware of trends, systems, practices and equipment in Food and Beverage preparation and service in the hotel and restaurant field through trade literature and actual visits
Interacts with individuals outside the hotel including, but not limited to, clients, suppliers, government officials, competitors and other members of the local community
Works with Human Resources on manpower planning and management needs
Works with Director of Finance in the preparation and management of the Department’s budget
Perform any other duties which may be assigned by the management from time to time.
Quyền lợi được hưởng
Yêu cầu công việc
Required Skills –
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
Problem solving, reasoning, motivating, organizational and training abilities.
Good writing skills
Bachelor’s Degree or Diploma in Hotel Management, Food & Beverage, or related field.
4 years related experience, including supervisory experience, or an equivalent combination of education and experience
Number of employees supervised –
Direct Restaurant Manager/ Bar Manager/ Room Service Manager/ Banquet Service Manager
Annual Operating Profit/Payroll Budget –
Department Budget and Headcounts
Key Metrics –
Employee Satisfaction Survey
Guest Satisfaction Survey
Decision Making Responsibilities (Decision Rights) –
4. KEY RELATIONSHIPS
Key Internal Relationships –
Hotel Executive Committee Members and Corporate Employees
Key External Relationships –
Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
Yêu cầu hồ sơ
*Hồ sơ gồm: Đơn xin việc, Sơ yếu lý lịch, CMND, 2 ảnh 3x4. hộ khẩu hoặc KT3, giấy khai sinh bản sao, Các bằng cấp có liên quan.