Front office Manager

• Hạn nộp: 29/06/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

1. Ensure all operating equipment is in good working order, reporting any unsafe work conditions, faults, repairs or cleaning needs to appropriate department.
2. Comply with work practices and wear protective clothing where it is necessary and has been provided by the establishment.
3. Delegate to and supervise all Managerial staff within the Department and assist them in preparing work schedules.
4. Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
5. Maintain procedures to minimise our impact on the environment and prevent pollution.
6. Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
7. Treat complaints of harassment and discrimination promptly and confidentially.
8. Treat customers and colleagues from all cultural groups with respect and sensitivity.
9. Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
10. Perform any other duties within the employee’s range of competence as required by management.
11. Responsible for the entire operation, staffing and equipment of the Front Office Department.(Refer Organisation Chart)
12. Prepare weekly staffing schedules, monitoring staff attendance and assist in planning work schedules.
13. Control and verify occupancy forecasts and keep General Manager fully aware of the availability situation in the Hotel, especially when approaching full house.
14. Prepare various monthly reports as required by General Manager.
15. Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
16. Prepare the annual capital and operating budgets for the Department in conjunction with the General Manager and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the General Manager on a monthly basis.'
17. Through close supervision recommend improvements and changes to the operation of the Department, especially concerning creating better service standards, increasing revenue and reducing costs

Quyền lợi được hưởng

• Competitive Package of salary and benefits
• 12 days full paid leave, insurances paid in accordance with the Law
• Professional and international working environment. Care about future career advancements
• Free accommodation & 2 Meals

Yêu cầu công việc

• Minimum 3 years relevant experience working in international hotels
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Good organizational and multitasking abilities
• Problem-solving skills
• Relevant university degree is a plus

Yêu cầu hồ sơ

• Bình luận (5)
• Đánh giá (5)