Assistant Outlet Manager ( FB )

1.      Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Associates.

2.      Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related company’s policies.

3.      Undertake additional duties as requested by the Director of F&B

4.      Assist Director of F&B and the F&B Operations Manager in designing Food and Beverage promotions, strategies and special events in conjunction with the Executive Chef and the Director of Sales and Marketing.

5.      Coordinate the upkeep and cleanliness of the assigned outlets by liaising with Housekeeping and Maintenance.

6.      Liaise with the Executive Chef on menu engineering and portion control, ensuring the highest food standard is achieved whilst selling at the correct prices

7.      Maintain all equipment within the outlets e.g. menu, linen, China, glass, electrical equipment and “Point of Sales” system.

8.      Responsible for the checking of all stock, requisitions and equipment on a regular basis

9.      Drive corporate or Resort specific programs that affect guest satisfaction and profitability in the outlets.

10.   Implement control procedures to minimize errors, fraud and waste.

11.   Ensure that the property is seen as being the principle innovator in the market place.

12.   Handle Food & Beverage complaints in a timely and effective manner

13.   Ensure correct liquor licensing laws are abided by, paying particular attention to intoxicated guests and underage guests.

14.   Conduct development and performance reviews, identifying key personnel for further development and structured career pathing.

15.   Implement and maintain training systems to ensure that Associates have the necessary framework and skills to perform their job efficiently and effectively.

16.   Prepare work schedules and annual leave schedules within budget, business expectations and guideline of the appropriate industrial legislation.

17.   Participate in the preparation of the Strategic Business and Operating Plans.

18.   Attend meetings as required

19.   Implement opportunities for quality Team Building

20.   Ensure that all Associates comply with the grooming and uniform standards

21.   Oversee the selection and appointment of new Associates within the Department.

22.   Conduct regular Associate meetings to keep all Associates informed.

23.   Ensure compliance with legislated health and safety requirements within the workplace.

24.   Comply with all Corporate and Resort Standards and Procedures