Front Office Manager (FOM)

• Hạn nộp: 12/08/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

- Responsible for planning and organising the operations, and supervising the performance of the lobby and reception area in accordance with hotel standards.
- Oversee the entire Front Office operation to maintain high standards.
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Set departmental objectives, work schedules, budgets, policies, and procedures.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Manage staff performance issues in compliance with company policies and procedures.
- Recruit, manage, train and develop the Front Office team.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Assist with other departments, as necessary.

Quyền lợi được hưởng

- Competitive Salary and Service Charge upon to business performance;
- Bonus from Management Company;
- Developing-encourage environment;
- Social Insurance and welfare benefits;
- Professional and friendly working environment with promotion prospects.

Yêu cầu công việc

- Bachelor Degree in related field.
- Minimum 3 years in similar position in International hotels.
- Strong administrative skills, along with excellent communication and negotiation skills.
- Detailed knowledge of working practices of Front Office.
- Computer literate.
- Good health, mature and pleasant personality and neat appearance.
- Able to cope with pressure.
- Excellent English language skills, preferably Korean, Japanese.

Yêu cầu hồ sơ

- Curriculum Vitae stamped by local authorities for authentication
- Copies of: Résumé, ID, Birth Certificate, Household Registration Book, Diplomas or Certifications (if any);

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