Legacy Yen Tu MGallery by Sofitel. Accor Hotels - Reservation Manager (based in Quang Ninh)

• Hạn nộp: 29/02/2020
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

 

SUMMARY:

 

·      Responsible for the effective room control to maximize room occupancy and to supervise room rates offered to guests to attain a higher yield.

·      She/he handles reservation ensuring that it meets the needs of the guests in accordance with the availability of the hotel and price policy. She/he assists the Management in increasing the Hotel’s profitability.

·      She/he ensures the effective and smooth operation of the reservation system. She/he assists his superior in ensuring that the guest satisfaction programs are implemented in accordance with the Hotels philosophy.

 

RESPONSIBILITIES

 

·      Sells hotel rooms and make reservations according to room availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents.

·      To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.

·      To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours.

·      To ensure that all Correspondence and Billing Letter is filled under date / month / year sequence or in alphabetical order.

·      To inform immediately related department of any last minute VIP’s, Suite Bookings, same day transportation or any unusual information concerning the expected arrivals for further action.

·      To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.

·      To be responsible for any miscellaneous duties assigned by the Front Office Manager or Revenue Manager.   

·      To control room availability / room types and to keep relevant departments informed of close-out dates.

·      Chasing concerning department/booker until job done.

·      To handle all the complaint with effective way.

·      To ensure all room reservations are guaranteed during peak periods and festive seasons.

·      To make sure every single booking must be checked in details information and well managed reservation team

·      Follow Revision processing as Accor standard.

·      Follow up group booking by: Cut off date, deposit, room list, payment on time.

·      To check booking file in two days and final file booking in details with full information.

·      To maximize revenue and occupancy by up selling and suggestive selling.

·      To ensure all reservations queries are replies within 24hours.

·      To implement an effective filling system for different types of correspondences daily.

·      To inform the Revenue Manager/Front Office Manager of any cancellation of room bookings as a result of guest dissatisfaction with services and facilities.

·      To exercise flexibility in offering room rates during low period.

·      To ensure prepayment is received for travel agents / groups prior to its arrival.

·      Answer all phone calls.

·      Report regularly to superior concerning the daily operation.

·      Develop knowledge about other departments, their staffing, services and hours of operation in the hotel.

·      Report any unusual occurrences and requests to his superior.

·      Follow all safety and emergency procedures and how to act upon them (Risk Management).

·      Attend all assigned training programs.

·      Follow established standard operating procedures

·      Help to minimize wastage, neglect, breakage and mishandling of equipments and supplies.

·      Take full responsibility of tasks that has been assigned to her/him.

·      Control the hygiene and cleanliness of work area, equipment and material. Ensure that policies, procedures and rules are clearly understood and followed through.

·      Ensure that the established quality standard and a high level of work performance are maintained.   

·      Must be conversant with the Front Office computer system OPERA.

·      Must have knowledge of all room categories, amenities and room rates.

·      Must be aware of the facilities, activities and promotions in the Hotel.

·      Must be familiar with the local areas, places of interest, tours available, etc.

·      Must be familiar with market segment and market source.

·      Assist to maximize overall revenue of the hotel.

 

 

Quyền lợi được hưởng

- Competitive Package of salary and benefits

- Professional and international working environment.

- Care about future career advancements

Yêu cầu công việc

Yêu cầu hồ sơ

Please send your CV to email: Tin đã hết hạn

or visit to T&C office - Legacy Yên Tử MGallery by Sofitel - Uong Bi city, Quang Ninh province.

or contact Ms Tâm (in office hour) for further information: 0916 020360

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