Legacy Yen Tu MGallery by Sofitel. Accor Hotels - Front Office Manager

• Hạn nộp: 30/05/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

OBJECTIVE:
To be responsible for maintaining the standards of guest service offered by the Front Office, Bell, Door, Switchboard and Club Classic associates.  This position ensures that all Front Office procedures are accomplished and followed up.  The Front Office Manager contributes to the professional image of the hotel by performing the following duties
RESPONSIBILITIES AND MEANS:
1.    Ensures that thoughtful and attentive guest service with relaxed efficiency is offered.
2.    Ensures complete responsiveness to the desires of our guests.
3.    Ensures that image and grooming standards are reinforced and that associates come to work correctly attired with nametags.
4.    Updates associates on room rate changes and all Sales & Marketing programs.
5.    Updates associates on rules and policies governing special promotions and that their production is tracked.
6.    Ensures that room rates, which have been updated through the Sales & Catering system, are followed.
7.    Ensures that associates understand the business goals of the hotel industry average rate, occupancy and profitability of the division.
8.    Reviews the daily room revenue report and monitors rate changes and adjustments.
9.    Ensure that all Front Office personnel is trained accordingly to the Quality Service Standards (QSS) is met to the desired level.
10.    Spends at least 40% of their time working in the operation with associates
11.    Ensures that associates promote hotel facilities and services and that all associates have knowledge of menus, promotions etc. in Food & Beverage.
12.    Ensures that Rooms profit is maintained through maximization of Yield and control of expenses.
13.    Monitors the cleanliness of the front of the hotel, Lobby area, the front desk and back offices.
14.    Works closely with the Financial controller to ensure compliance with accounting procedures and cash handling policies.
15.    Maintains the integrity of the computer system and computer hardware in conjunction with the IT Department.
16.    Ensures that guests are treated with superior service through check-in and check-out procedures.
17.    Ensures that guest’s requests are followed up on and guest history is updated.
18.    Resolves and reports all guest problems and complaints at the daily hotel Operations Meeting.
19.    Schedules Front Office associates to maximize service and efficiency of labor costs.
20.    Produces the daily report of rooms on the books for the forthcoming 60 days along with pick up from the previous day.
21.    Compared on a daily basis the Housekeeping report of rooms cleaned to the Front Office of rooms sold.
22.    Ensures that all guest tracking is completed accurately (ie. Geographical, by company and travel agent).
23.    Ensures that an excellent profile of preferences is developed for each return guest.
24.    Participates in the preparation of the annual marketing and budget plan.
25.    To adhere with the Quality Service Standards (QSS) for all task specified at any one time.
26.    Each supervisor is held responsible for taking reasonable precautionary measures on safety and health procedures with respect to person, company property, products and services.
27.    Supervisory personnel should study and strictly observe all the safety regulations and safe working practices at respective departments and sections.
28.    To communicate and reinforce safety requirements and procedures are followed on specific job instructions.
29.    To ensure proper use of safe tools and equipment at all times.
30.    To take immediate remedial action to initiate corrective measures on any unsafe conditional or environmental when deemed necessary.
31.    Is responsible for the general housekeeping for cleanliness and at the relevant respective departments/section safety operational process of which the supervisors are in-charge of the department/section.
32.    RevMAX weely preparation
33.    P&L monthly preparation.
34.    Review Outstanding Leave Days for Front Office Department
35.    Responsible for operation of LeClub Accorhotels program.
NOTE
This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly.

Quyền lợi được hưởng

Will be discussed during the interview  

Yêu cầu công việc

- Minimum 3 years relevant experience working in international hotels
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
-  Good organizational and multitasking abilities
-  Problem-solving skills
-   Relevant university degree is a plus

Yêu cầu hồ sơ

- Sơ yếu lý lịch
- Giấy khám sức khỏe (trong vòng 6 tháng)
- 4 ảnh 3x4
- Bản sao CMND, hộ khẩu, giấy khai sinh
- Bản sao bằng cấp, chứng chỉ (nếu có)
Phòng nhân sự, Công ty Cổ phần phát triển Tùng Lâm
Số 86, đường Lê Thánh Tông, phường Hồng Gai, thành phố Hạ Long, tỉnh Quảng Ninh
Điện thoại: 02033.815.058 - Email: Tin đã hết hạn
Địa chỉ nộp hồ sơ:
- Phòng nhân sự khách sạn Novotel Halong Bay
Số 160, đường Hạ Long, phường Bãi Cháy, thành phố Hạ Long, tỉnh Quảng Ninh
Điện thoại: 02033.848.108
- Văn phòng Ban Quản lý di tích và rừng quốc gia Yên Tử
Khu dốc Đỏ 1, phường Phương Đông, thành phố Uông Bí, tỉnh Quảng Ninh
Điện thoại: 02033.854.153
- Phòng vé sân ga cáp treo 1 - Khu Di tích Yên Tử
Điện thoại: 0203.2243.518 - Email: Tin đã hết hạn

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