General Manager - X2 Vibe Viet Tri - Phu Tho Province

• Hạn nộp: 29/05/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Basic Function:

 Responsible for all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to ownership.

 Duties and Responsibilities:

1. Leads the executive committee team in the development and implementation of hotel-wide strategies.

2.  Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

3.   Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer; ensures core elements of the service strategy are in place to produce the desired results.

4. Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

5. Analyzes service issues and identifies trends.  Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

6.  Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

7.  Creates appropriate development plans and develops executive committee members based on their individual strengths, development needs, career aspirations and abilities.  Ensures the same is done for all managers in the property.

8.      Sets goals and expectations for executive committee members.  Coaches team by providing specific feedback to improve performance.

9.  Ensures service, technical skills and leadership training occurs throughout the property to support successful daily operations.

10.   Ensures that regular on-going communication takes place throughout the property to recognize performance, set expectations and create awareness of business objectives.

11.   Ensures hotel policies are administered fairly and consistently.

12. Reviews sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.

13.   Ensures sales team understands and is leveraging demand engines to full potential.

14.   Suggests innovative marketing ideas and proactively develops deployment strategies to continue to grow market share.

15. Builds relationships with key customers through personal involvement in the sales process.

16. Review financial reports and statements to determine how business unit is performing against budget.  Develops strategies to improve the property’s financial performance.

17.  Coaches and supports team to effectively manage occupancy and rate, wages and controllable expenses.  Strives to maintain profit margins without compromising guest or employee satisfaction.

18. Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.

19.   Ensures capital expenditure funds are being used to address the priorities outlined in the business strategy.

20.  Establishes relationship with owner as a business partnership and builds owner loyalty through proactive communication, involvement in key decisions.

21.   Understands the owner’s perspective.  Manages an effective balance between the owner’s interests and company’s interests and develops solutions that create value for both.

22.   Ensures alignment of owner with brand strategy and maintains brand standards.

23. Is knowledgeable of all management contract requirements for the property and ensures compliance with contract and reporting requirement.

24.   Performs other duties as assigned to meet business needs.

Quyền lợi được hưởng

-       I Insurance distribution: applied as per Labor Law

-      Annual leave: 16 days/year

-      Employee’s Birthday: 1 day

-      Housing allowance: in-house accommodation provided

-      Duty meal                                : 3 complimentary meals at in-house Restaurant or staff canteen provided

-      Laundry/Uniform: in-house complimentary laundry provided

-      Working time: 40 hours/week

-      Weekly day off: 2 day-off per week

Yêu cầu công việc

1.       At least Bachelor degree in relevant field

2.       At least 3-5years experience in one of the company’s executive committee member in international hotels with evidenced tracked record of achievements

3.       At least 2-year experience as Resident Manager/Executive Assistant Manager of international hotel

4.       Strong organization skills, problem-solving skills, analytical skills, negotiation skills

5.       Strong communication skills (verbal, listening, writing)

6.       Effective influence skills, decision-making skills and strong leadership skills

7.       Strong in driving results and people management and development

8.       Setup and pre-opening experience are prior

Yêu cầu hồ sơ

Interested applicants are invited to send their resume to 
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