Relationship Manager [Opus Saigon]
Quy mô : 100 - 499
02839117189 Trưởng phòng Nhân sự
12 Phan Kế Bính, phường Đa Kao, Quận 1, Hồ Chí Minh, Việt Nam
Mô tả công việc
No. 1 Client Acquisition
The first step towards being a Relationship Manager is to have customers. No customers, no business. No business, no advisory.
Despite having an enormous database of potential customers, these customers do not actively seek for dining & event services.
You will spend a large part of your initial time on the job acquiring customers to be “qualified as potentially interested in dining & event”
No.2 Coordinate and lead customers to enjoy the Opus Saigon experience (Private Dining & Event)
Opus Saigon is built customer memories rather than a simple dining experience. As a Coordinator, leading customers to enjoy the Opus Saigon experience, Relationship Manager is bringing connection, leading the way into new experiences at Opus Saigon.
At the same time, Customer Relationship Management plays the role of storyteller, customer care, Opus Saigon representative in every dinining & event room.
No. 3 Relationship Management
There are so many F&B outlets, why customer enjoy with us? So, you as the Relationship Manager will have to build, nurture and grow the relationship with customer. Having a strong relationship means customer is likely to give you a larger sum of their dining & event.
To build a strong relationship, you have to talk to them, understand about their life, personality, career, family, aspirations, experience and many more. That may includes going for lunch, delivering birthday presents, going for lifestyle events or business talks, especially for the F&B, life style.
All these time spent, will help you to shape your understanding of the customer, which will greatly influence the dining & event solutions you will be proposing to customer.
No. 4 Client & Portfolio Management
The core expertise of a Relationship Manager is in client and portfolio management. The actual work here are very much hidden from the customer.
Relationship Managers spend a lot of time keeping track of customers, managing their information, understanding them, knowing when to contact them, and identifying & anticipating possible dining & event needs. Relationship Managers have to work with all the relevant dining & event products and solutions, product specialists, and if they fit into client’s portfolio.
No. 5 Training and Learning
Relationship Managers have to undergo the required Opus Relationship Manager training.
Relationship Managers have to undergo additional training, and self-study in areas of Client, Sales, Portfolio, Products to develop an all-round ability to serve customers.
No. 6 Operations & Administration
Connecting with Operation, F&B and other internal teams to distribute the best services and build Opus memories to customer
Quyền lợi được hưởng
- Trợ cấp cơm
Yêu cầu công việc
- Tốt nghiệp ĐH/CĐ chuyên ngành QTKD, NHKS
- Tiếng Anh tốt
- Giao tiếp tốt
- Tự tin
Yêu cầu hồ sơ
Hồ sơ bao gồm:
Đánh giá nhà tuyển dụng
|Thống kê kết quả liên hệ của nhà tuyển dụng||Số lượt||Thời gian liên hệ gần nhất|
|Liên hệ thành công||1||12:11 09/12/2018|
|Liên hệ không thành công||0||Chưa có|
|Không chuyên nghiệp||0||Chưa có|