Relationship Manager [Opus Saigon]

No. 1 Client Acquisition

 The first step towards being a Relationship Manager is to have customers. No customers, no business.  No business, no advisory.

 Despite having an enormous database of potential customers, these customers do not actively seek for dining & event services. 

You will spend a large part of your initial time on the job acquiring customers to be “qualified as potentially interested in dining & event”

No.2 Coordinate and lead customers to enjoy the Opus Saigon experience (Private Dining & Event)

Opus Saigon is built customer memories rather than a simple dining experience. As a Coordinator, leading customers to enjoy the Opus Saigon experience, Relationship Manager is bringing connection, leading the way into new experiences at Opus Saigon.

At the same time, Customer Relationship Management plays the role of storyteller, customer care, Opus Saigon representative in every dinining & event room.

No. 3 Relationship Management

 There are so many F&B outlets, why customer enjoy with us?  So, you as the Relationship Manager will have to build, nurture and grow the relationship with customer. Having a strong relationship means customer is likely to give you a larger sum of their dining & event.

 To build a strong relationship, you have to talk to them, understand about their life, personality, career, family, aspirations, experience and many more.  That may includes going for lunch, delivering birthday presents, going for lifestyle events or business talks, especially for the F&B, life style.

 All these time spent, will help you to shape your understanding of the customer, which will greatly influence the dining & event solutions you will be proposing to customer.

No. 4 Client & Portfolio Management

 The core expertise of a Relationship Manager is in client and portfolio management.  The actual work here are very much hidden from the customer.

 Relationship Managers spend a lot of time keeping track of customers, managing their information, understanding them, knowing when to contact them, and identifying & anticipating possible dining & event needs.  Relationship Managers have to work with all the relevant dining & event products and solutions, product specialists, and if they fit into client’s portfolio.

No. 5 Training and Learning

Relationship Managers have to undergo the required Opus Relationship Manager training. 

 Relationship Managers have to undergo additional training, and self-study in areas of Client, Sales, Portfolio, Products to develop an all-round ability to serve customers.

No. 6 Operations & Administration

Connecting with Operation, F&B and other internal teams to distribute the best services and build Opus memories to customer