Guest Relations Associate - Chinese Speaking
Quy mô :
Mô tả công việc
Serve as the point of contact for customers and communicate with them by email, letter, or phone.
Respond to questions and requests within the designated turnaround time.
Clarify and resolve any issues to provide a timely and satisfactory outcome to the customer’s inquiry.
Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness.
Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook.
Enter and locate work-related information using computers.
Provide excellent customer service to all customers and fellow STARS.
Support the efforts of other STARS to provide excellent customer service.
Respond sensitively to the needs and feeling of others, regardless of status or position; accept interpersonal differences and to maintain rapport.
Quyền lợi được hưởng
Yêu cầu công việc
- Fluent English communication
- Hard-working | Active | Enthusiastic
- Want to develop career path in Marriott International
- At least 1-2 years experience at the same position is a plus
Yêu cầu hồ sơ
Kindly send your CV in English to the following email address: Gửi email
Đánh giá nhà tuyển dụng
|Thống kê kết quả liên hệ của nhà tuyển dụng||Số lượt||Thời gian liên hệ gần nhất|
|Liên hệ thành công||1||21:01 17/05/2019|
|Liên hệ không thành công||1||07:03 07/12/2018|
|Không chuyên nghiệp||2||17:50 05/12/2018|