guest-relations-associate-chinese-speaking

Guest Relations Associate - Chinese Speaking

Khách sạn JW Marriott Phú Quốc Emerald Bay

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Serve as the point of contact for customers and communicate with them by email, letter, or phone. 

  • Respond to questions and requests within the designated turnaround time. 

  • Clarify and resolve any issues to provide a timely and satisfactory outcome to the customer’s inquiry. 

  • Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests. 

  • Operate standard office equipment other than computers. 

  • Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness. 

  • Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook. 

  • Enter and locate work-related information using computers. 

  • Provide excellent customer service to all customers and fellow STARS. 

  • Support the efforts of other STARS to provide excellent customer service.

  •  Respond sensitively to the needs and feeling of others, regardless of status or position; accept interpersonal differences and to maintain rapport. 

Quyền lợi được hưởng

  • Get competitive salary & service charge
  • Support for transportation fare to start work and at the end of the contract
  • Support for the traveling allowance for home visit: once 1 year
  • Have 12 annual leave days for a working year
  • Work 5 days per week - 2 days off per week
  • To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance
  • Get 24/24 accident insurance during the term of the hotel contract
  • Join an annual picnic
  • Receive training and training for career development

Yêu cầu công việc

  • Fluent English communication
  • Hard-working | Active | Enthusiastic
  • Want to develop career path in Marriott International
  • At least 1-2 years experience at the same position is a plus

Yêu cầu hồ sơ

Kindly send your CV in English to the following email address: Gửi email

Chức danh Địa điểm Ngày kết thúc Mức lương
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Đánh giá nhà tuyển dụng

Thống kê kết quả liên hệ của nhà tuyển dụng Số lượt Thời gian liên hệ gần nhất
Liên hệ thành công 1 21:01 17/05/2019
Liên hệ không thành công 1 07:03 07/12/2018
Không chuyên nghiệp 2 17:50 05/12/2018

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