Reservation Supervisor [Silverland Charner 4*]

General Mission: Handle and process room reservations. Maximize room occupancy and average room rate through yield management.

Responsibilities and Means:

• To oversee and control daily tasks when on duty.
• To supervise all agents and develop them in order to handle reservation tasks properly.
• To handles all group tours/ conventions from the initial blockage to the rooming lists.
• To records all reservations neatly and accurately on prescribed forms.

Adminstrative Responsibilities:

• To files neatly all updated correspondence chronologically, first and then alphabetically.
• To handles the telex machine in sending outgoing reservations telexes.
• To handles all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.

Technical Responsibilities:

• To confirms reservations for rooms according to the room's availability issued by the Sales Manager accords the rates that are currently in effect and arranges the billing according to hotel procedures.
• To records all reservations neatly and accurately on prescribed forms.
• To updates the computer immediately and accurately if there’s any changes.
• To sends out confirmation slip promptly if requested.
• To handles any request for amenities or transportation promptly and accurately.
• To update guest history records, travel agency/company records and account receivable records on a regular basis.
• To handles the reservation correspondence accurately and neatly.
• Promptly prepare any Reservation report.

Commercial Responsibilities:

• To check any no-show and cancellation report with the correspondence and keep the record in the file.
• To coordinate with the travel agent and update the room allotment.

• Background in Hotel industry.
• Minimum 2-3 years working experience in a similar role.
• Able to work under high pressure.
• Sense of responsibility and honest.
• Supervisory skills.