Reservation Supervisor [Silverland Charner 4*]

Silverland Hospitality

Quy mô : 500 - 999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

General Mission: Handle and process room reservations. Maximize room occupancy and average room rate through yield management.

Responsibilities and Means:

  • To oversee and control daily tasks when on duty.
  • To supervise all agents and develop them in order to handle reservation tasks properly.
  • To handles all group tours/ conventions from the initial blockage to the rooming lists.
  • To records all reservations neatly and accurately on prescribed forms.

Adminstrative Responsibilities:

  • To files neatly all updated correspondence chronologically, first and then alphabetically.
  • To handles the telex machine in sending outgoing reservations telexes.
  • To handles all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.

Technical Responsibilities:

  • To confirms reservations for rooms according to the room's availability issued by the Sales Manager accords the rates that are currently in effect and arranges the billing according to hotel procedures.
  • To records all reservations neatly and accurately on prescribed forms.
  • To updates the computer immediately and accurately if there’s any changes.
  • To sends out confirmation slip promptly if requested.
  • To handles any request for amenities or transportation promptly and accurately.
  • To update guest history records, travel agency/company records and account receivable records on a regular basis.
  • To handles the reservation correspondence accurately and neatly.
  • Promptly prepare any Reservation report.

Commercial Responsibilities:

  • To check any no-show and cancellation report with the correspondence and keep the record in the file.
  • To coordinate with the travel agent and update the room allotment.

Quyền lợi được hưởng

  • Competitive salary
  • Social Insurance 
  • Productivity bonus 
  • Training
  • Others as Hotel's policy: Daily Meal, AL, 13th bonus...

Yêu cầu công việc

  • Background in Hotel industry.
  • Minimum 2-3 years working experience in a similar role.
  • Able to work under high pressure.
  • Sense of responsibility and honest.
  • Supervisory skills.

Yêu cầu hồ sơ

  • Please submit your CV via email: Gửi email or contact (028) 3915 6666 (Ms. Lan Anh - HR Dept)

Reservation Supervisor [Silverland Charner 4*]

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