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Receptionist / Nhân viên Lễ tân

  • Hạn nộp: 30/06/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
Nơi làm việc
Thị Xã Uông Bí - Quảng Ninh
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
17/06/2024 10:31

Mô tả công việc


·      Enhancing the quality of services, assisting the guest efficiently, courteously and professionally in all Front Office related functions.

·      To ensure Cashier functions are fulfilled according to hotel procedures and standards.

·      To provide a courteous and professional service at all times

·      Type correspondence, memorandums, circulars and reports as assigned.

·      Maintain office supplies stock.

·      To be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of respective shift.

·      To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.

·      To be familiar with the Front Office computer system.

·      To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

·      To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.

·      To be responsible for the preparation of all the necessary material for check-in of any groups.

·      To prepare welcome folders and relevant materials for FIT guests and groups before the arrival.

·      To provide accurate and updated information to internal / external guests.

·      To answer in-coming calls promptly and in a friendly manner.

·      To maintain the overall cleanliness of the Front Office counter.

·      To read log book and notice board for the latest happenings, promotions and functions.

·      To check for any “Due-in” message for arriving guest and attach to registration card accordingly.

·      To print back up reports at 12.noon, 6pm and before night audit process on daily basis.

·      To submit all vouchers, such as rebate, paid outs voided etc for the Front Office Manager for proper authorization before submission to Finance department.

·      To maintain a high level of personal hygiene and grooming at all times.

·      To be responsible for the contents of individual cash floats and to ensure accurate count is intact at all times.

·      To check all cashiering transactions and to balance all transactions before leaving. Any discrepancies must be reported to the Supervisor for correction.

·      To facilitate smooth check-in/out procedures.

·      To be able to propose and initiate better procedures of performing operation tasks.

·      Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.

·      Able to handle minor guest complaints and report to Supervisor the nature of complaints and action taken.

·      To be able to up sell room accommodation during high occupancy to maximize revenue.

·      To handle reservation tasks in the absence of reservation team.

·      Reports directly to Front Office Supervisor.

·      Monitors discipline, grooming and performance of all staff within the section.

·         Identifies and develops leadership qualities among staff in order to guide them towards a path of career enrichment with the hotel.

Liaise closely with other section of Front Office, Housekeeping, Engineering, F & B, Security to ensure smooth hotel operation

Quyền lợi được hưởng

-        Competitive Package of salary and benefits

-          Professional and international working environment.

Care about future career advancements

Yêu cầu công việc

-        1. English is preferable

2. Thorough knowledge of customer service,

3. Good organizational and multitasking abilities

Yêu cầu hồ sơ

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Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc



Sắp xếp đánh giá:

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  • Legacy Yen Tu - MGallery Boutique hotels with personality for a remarkable travel experience Prepare to be mesmerised in the heart of Truc Lam Zen Buddhism with Legacy Yen Tu, MGallery. Located in Uong Bi City City, within just one hour's driving from Ha Long Bay and Cat Bi Airport, its 13th-century design sets the scene for your holiday, meditation or incentive trip. The hotel is at the foot of Yen Tu Mountain, opposite Yen Tu Village with trekking and spiritual activities available. The entire hotel is designed with breath-taking elegance, featuring the historical, cultural and spiritual heritage of Tran Dynasty through traditional craftsmanship. Guests can indulge in a delightful selection of Vietnamese and international cuisine at Tho Quang Restaurant and Thien Quan Bar, or relax within the charming ambiance of Am Tue Tinh Wellness. The scared Yen Tu Mountain is the cradle of Truc Lam Zen Buddhism in Vietnam inherited the rich culture and historical spirit since Tran's dynasty. This is a ideal place for trekking as well as spiritual tourism with natural forest and beautiful landscape.

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