Legacy Yen Tu, MGallery by Sofitel. Accorhotels - Receptionist
Quy mô : 500 - 999
Legacy Yen Tu - MGallery. Accor Hotels 0901537468 L&D Coordinator
Yen Tu Special Nation Relic, Uong Bi city, Quang Ninh province
Mô tả công việc
· Enhancing the quality of services, assisting the guest efficiently, courteously and professionally in all Front Office related functions.
· To ensure Cashier functions are fulfilled according to hotel procedures and standards.
· To provide a courteous and professional service at all times
· Type correspondence, memorandums, circulars and reports as assigned.
· Maintain office supplies stock.
· To be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of respective shift.
· To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
· To be familiar with the Front Office computer system.
· To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
· To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
· To be responsible for the preparation of all the necessary material for check-in of any groups.
· To prepare welcome folders and relevant materials for FIT guests and groups before the arrival.
· To provide accurate and updated information to internal / external guests.
· To answer in-coming calls promptly and in a friendly manner.
· To maintain the overall cleanliness of the Front Office counter.
· To read log book and notice board for the latest happenings, promotions and functions.
· To check for any “Due-in” message for arriving guest and attach to registration card accordingly.
· To print back up reports at 12.noon, 6pm and before night audit process on daily basis.
· To submit all vouchers, such as rebate, paid outs voided etc for the Front Office Manager for proper authorization before submission to Finance department.
· To maintain a high level of personal hygiene and grooming at all times.
· To be responsible for the contents of individual cash floats and to ensure accurate count is intact at all times.
· To check all cashiering transactions and to balance all transactions before leaving. Any discrepancies must be reported to the Supervisor for correction.
· To facilitate smooth check-in/out procedures.
· To be able to propose and initiate better procedures of performing operation tasks.
· Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
· Able to handle minor guest complaints and report to Supervisor the nature of complaints and action taken.
· To be able to up sell room accommodation during high occupancy to maximize revenue.
· To handle reservation tasks in the absence of reservation team.
· Reports directly to Front Office Supervisor.
· Monitors discipline, grooming and performance of all staff within the section.
· Identifies and develops leadership qualities among staff in order to guide them towards a path of career enrichment with the hotel.Liaise closely with other section of Front Office, Housekeeping, Engineering, F & B, Security to ensure smooth hotel operation
Quyền lợi được hưởng
- Competitive Package of salary and benefits
- Professional and international working environment.Care about future career advancements
Yêu cầu công việc
- 1. English is preferable
2. Thorough knowledge of customer service,3. Good organizational and multitasking abilities
Yêu cầu hồ sơ
Please send your CV to email: Gửi email
or visit to T&C office - Legacy Yên Tử MGallery by Sofitel - Uong Bi city, Quang Ninh province.
or contact Ms Tâm (in office hour) for further information: 0916 020360
THÔNG TIN LIÊN HỆ
Địa chỉ: Yen Tu Special Nation Relic, Uong Bi city, Quang Ninh province
Điện thoại: 0901537468