URGENT - Night Front Desk Attendant

Mô tả công việc

·     Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 

·      Registers and rooms all arrivals according to established procedures

·      Maintains intimate knowledge of departmental standards and procedures

·     Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

·      Maintains cashier float and ensures accurate daily report of all money received

·      Cashes hotel guest’s personal and travelers checks and assists with currency exchange

·        Keeps abreast of all modifications to accounting policies and procedures

·        Responsible and attends to guest’s request of using the service of safety box at all times

·       Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Accor Loyalty programs.

·     Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

·       Is familiar with other Accor hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Accor hotel

·    Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

·         Performs the audit balances and prepares all works for audit in an orderly fashion

·      When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

·      Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems

·      Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

·      Endeavors to maintain the high standards of the hotel with particular regard to the importance of A/Club member and other VIP’s and with reference to hotel and to be a health or safety hazard

·        Conversant with emergency evacuation and fire procedures for relevant department

·         Perform any other task assigned based on the hotel needs or requirements.

Quyền lợi được hưởng

Yêu cầu công việc

Yêu cầu hồ sơ

• Letter
• Resume
• Health certificate within of six months
• Curriculum vitae in Vietnamese certified by local People’s Committee
• ID card

URGENT - Night Front Desk Attendant