URGENT - Night Front Desk Attendant

Địa điểm: Huyện Phú Quốc, Kiên Giang | Hạn nộp: 15/09/2018 | Mức lương: Thỏa thuận | Giờ làm việc: Làm theo ca

Số lượng cần tuyển: 1

Mô tả công việc

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

· Registers and rooms all arrivals according to established procedures

· Maintains intimate knowledge of departmental standards and procedures

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

· Maintains cashier float and ensures accurate daily report of all money received

· Cashes hotel guest’s personal and travelers checks and assists with currency exchange

· Keeps abreast of all modifications to accounting policies and procedures

· Responsible and attends to guest’s request of using the service of safety box at all times

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Accor Loyalty programs.

· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

· Is familiar with other Accor hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Accor hotel

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

· Performs the audit balances and prepares all works for audit in an orderly fashion

· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems

· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

· Endeavors to maintain the high standards of the hotel with particular regard to the importance of A/Club member and other VIP’s and with reference to hotel and to be a health or safety hazard

· Conversant with emergency evacuation and fire procedures for relevant department

· Perform any other task assigned based on the hotel needs or requirements.

Quyền lợi được hưởng

- Dynamic, professional & open minded working environment.
- Joining training courses according standard of AccorHotels.
- Good salary, benefits and bonus.
- Have annual physical examination.
- Supporting shift meals at staff canteen

Yêu cầu công việc

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Proficient in the use of Microsoft Office and OPERA
Problem solving, training and organizational abilities

Yêu cầu hồ sơ

Letter
Resume
Health certificate within of six months
Curriculum vitae in Vietnamese certified by local People’s Committee
ID card

Lĩnh vực: Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch
Ngành nghề: Lễ tân/ Thu ngân/ Đặt phòng/ Tổng đài/ BC
Vị trí: Nhân viên