Reservation Agent | Nhân viên Đặt phòng

• Hạn nộp: 15/04/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Respond promptly to telephone requests for reservations and process accordingly.

• Check room and rate availability and accept/reject booking accordingly based on availability.

• Complete and administer all reservation tasks as assigned and in accordance with established standards and procedures.

• Assisting and advising customers who may be choosing from a variety of travel options.

• Making reservations for customers based on their various requirements and budgetary allowances.

• Processing payments and sending confirmation details to customers.

• Selling and promoting reservation services.

• Answering any questions customers might have about the reservation process.

• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

• Providing support to customers who may need to amend or cancel a reservation.

• To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.

• Maintain comprehensive allotment list, and provide monthly report of actual materialization.

• To inform the Reservation Supervisor of any problem areas that may occur in the Reservation Department.

• Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.

• Maintain close relationship with credit department with regards to credit status and take proper actions, when necessary.

• Fully aware of the cost budget; maintain pars for supplies; maintain effective inventory control and re-order when pertinent and ensure that they are strictly controlled.

• To ensure reservation team receive product knowledge training both of this hotel as well as other properties within the group.

• To ensure, by effective training and communication, the reservation team understand the principles of yield management and room inventory control.

• To update all document related with the materials for guest booking.

• To record all voucher or guarantee letter received and cross check with data, which in up dated on to the system.

• Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.

• Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.

• Know and be familiar with the rate applied and be aware of any new package issue.

• Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.

• Reporting to Sales and Marketing Department whenever that room rate is not updated at system.

• Reporting Duty Manager/Front Office Manager for stranded passenger on last minute group booking.

• Assist Revenue Manager to develop and implement hotel Distribution marketing strategies across Websites and Online Travel Agents to increase revenue through system contribution

• Define hotel Distribution and Relationship Marketing initiatives based on market needs and cost of sales

• Complete other tasks and jobs which assigned by managers.

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Be aware of the hotel fire & life safety/emergency procedures

• Perform other reasonable duties assigned by the assigned by the Management

Quyền lợi được hưởng

- Làm việc trong môi trường khách sạn 5 sao | Working in luxury 5-star hotel- Mức lương & thưởng hấp dẫn | Attractive salary and bonus- Môi trường làm việc năng động và chuyên nghiệp dưới sự quản lý của tập đoàn Accor | Active and professional working environment under Accor's management

Yêu cầu công việc

Knowledge and Experience

• Bachelor degree 

• Minimum 02 year of experience in a similar capacity (prefer)

• Good English communication skill, excellent content writing skill in both English and Vietnamese

• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Problem solving and organizational abilities

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

Yêu cầu hồ sơ

• Bình luận (5)
• Đánh giá (5)