Learning Manager

• Instill commitment to the Banyan Tree experience in associates ensuring that the Group’s vision, mission, our core values (IDEALS), Banyan Tree Roots, Brand Positioning are assimilated and the objectives of the hotel are met.

• Promote performance improvement, Service Excellence and quality achievement throughout the organization.

2. Training Analysis

• Conduct regular training needs assessment of all associate levels in the property.

• Prepare, communicate and implement an annual training plan for the hotel.

3. Instructional Design

• Design, create and develop informal and formal solutions and training programs to meet BTHR organizational needs, analyze the most appropriate strategy, methodologies and technologies to maximize the learning experience and impact.

4. Training Delivery

• Conduct training and orientation programs for associates at all levels.

• Conduct core training programs.

• Facilitate Other Training Programs conducted by other Subject-Matter Expert.

• Keep abreast with innovations and developments of training techniques and methods.

5. Managing Learning Program Implementation

• Initiate and coordinate training/ learning activities required to meet quality standards.

• Ensure New Associates Departmental Induction Program implemented in respective departments.

• Ensure that regular, scheduled training plans are subsequently implemented and followed in all departments.

• Monitor the implementation of specific programs, e.g. Risk Management Training Program.

• Train & manage English Teachers to make sure all English training P&P are followed according to standards

6. Measuring Training Effectiveness

• Monitor and advise on the performance of the quality management systems and produces data and report on performance, measuring against set indicators.

• Monitor the standards of performance in all departments and take or suggest appropriate actions, as and when required.

7. Training Budget Utilization, Policies and Procedures

• Prepare, monitor and control the hotel’s annual training budget.

• Ensure that a sufficient number of qualified departmental trainers are available in every department.

• Ensure the maximum utilization and productivity of department trainers in each department.

8. Learning and Talent Development

• Be in charge of all activities of the Laguna Training Academy at Lăng Cô

• Support BTMA’s Talent Management Programs e.g. Management Development Program (MDP).

• Make recommendation for the outsourcing of training courses if and when required and provide suggestions for inviting external resource speakers as part of the associates training programs.

• Ensure that high potential associates undergo appropriate development programs and activities.

• Lead the BTHR’s strategy execution by planning, monitoring and adjusting the corresponding learning and development projects or activities.

9. Change Management

• Advise changes and their implementation and provide training, tools and techniques to enable others to achieve quality.

10. Administration

• Ensure that every department compiles and maintain a complete and up-to-date associate orientation/induction/standard manual/training materials.

• Keep a comprehensive record of all training activities and maintains the efficient administration within the department preparing and submitting operational reports on time.

• Monitor and control the use of the hotel training facilities and equipment.

• Ensure that said facilities are properly fitted and suitably equipped; make recommendations for improvements and upgrade, as dictated by the needs of the hotel.

• Build up the e-library with current knowledge and information and ensure that an archive of historical events is in a shared drive.

• Assist the Human Resources Department with the preparation and implementation of an effective associate communication program, recruitment and performance review procedures.

KEY BENEFITS:

• Good English communication
  
• Organizational skills and the ability to multitask
  
• The ability to work under pressure
  
• Attention to detail
  
• Having 2 or 3 years of experience in the similar role is an advantage
  

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