IT Manager/ Trưởng phòng CNTT

● Manages and monitors the operation of all computer hardware, ensures all systems are working and

installed properly, and serves as the primary contact for servicing the computer hardware

● Continually keeps informed of IHG-approved systems and technology that may contribute to improve

hotel efficiency, including, but not limited to:

o Computer Hardware systems and devices including PC LAN technology.

o Software operating and utility systems.

o Front Office and Accounts Receivable Property Management Systems.

o Interfaces to and from Front Office Property Management Systems and other Systems.

o Back Office Accounting Systems.

o PC and LAN based Office Automation products.

o Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.

o Point Of Sale Systems.

o Guest and Administration Voicemail.

o Call Accounting.

o Maintainance System - Escap

o Cabling.

o Hub / Switch Management Systems.

o Assist and Support Electronic Door Locking Computer System.

o CCTV system

o Computer Virus protection.

o Hotel IT Security and Firewalls

o Support and manage hosting of mail, website

o Payment Card Industry

o Hotel IT Security and Firewalls 

o Styling Music system

o F&B booking system

o PressReader System

● Maintains an up-to-date list of all computer hardware and software 

● Monitors the performance of the systems and maintains a log book of performance report

e.g. through systems measurement facility/utility, error and integrity check reports, system malfunction

and solutions 

point of sale system, and call accounting system, including, but not limited to system security, system

reports,manager functions, system utilities and user functions 

● Maintains uncompromising data and physical security standards 

● Maintains technical and user documentation, systems reports, newsletters and announcements

in a neat, orderly and secure fashion

● Follows-up on all outstanding points from the latest IT audit of his/her hotel under the supervision of IT

Manager/Leader

● Notify department heads on current computer related issues, new releases,

MIS trends, viruses etc.

● Administers all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources

and critical libraries

● Manages the configuration reports, program files and data files on the computer system(s) to

ensure maximum operating efficiency

● Conducts effective training for selected employees, so those people can take the responsibility during the

absence of IT colleagues

● Serves as the primary contact with all computer-related external vendors

● Installs and tests corporate approved program changes to the hotel computer system(s) 

● Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these

applications are not covered by existing standards prescribed by the corporate office

● Establishes documents, test and communicates appropriate disaster recovery emergency procedures to

follow when the hotel computer system(s) are inoperable

● Ensures viable solutions are adapted and used for hotel disaster recovery plan and business continuity

● Selects suitable Software/Hardware vendors for the hotel

● Collaborates with all other departments to ensure all IT related items meets the various Audit requirements

● Ensures all hotels IT Systems are under appropriate maintenance contract and have routine heath check

and repair schedule

● Evaluates and assess life cycle of all technology related solutions and assets and provide adequate advice

● Ensures all hotels IT Systems are backup.

● Ensures CCTV are recorded.

to refresh the hardware/software. Ensures all necessary settings are properly configured on the computing

systems, hardware and servers.

● Ensures to run routine software/hardware inventory check and report the status to hotel management team

● Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs

● Taken preventive measures to foresee, identify and analyze the potential system performance issues

● Ensures all cabling, network diagrams and LSOP are up-to-date

● Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet

short-term and long-terms needs 

● Ensures that the hotel management get an accurate fixed asset budget and departmental operating budget

that reflects requirements from the expected IT and endorsed by the hotel management team

● Works with Superior in the preparation and management of department’s budget which includes:

o Evaluate the vendor proposals and select the best options and vendors that meets the software/hardware

needs of the hotels

o Assists in coordinating the preparation of the departmental annual budget

o Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance

against budget

o Assists in the preparation of the hotel strategic plan, goals program, and Departmental Budgets

● Works with Human Resource on manpower planning and management needs that includes the following:

o Assists in planning for future staffing needs

o Assists in recruiting in line with company guidelines

o Prepares detailed induction program for new staff

o Assists in maintaining a comprehensive, current and guest focused set of departmental standards and

procedures and oversees their implementation

o Ensures training needs analysis of IT staff is carried out and training programmed are designed and

implemented to meet needs

o Provides input for probation and formal performance appraisal discussions in line with company guidelines

o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

o Regularly communicates with staff and maintains good relations

● Balance the workload of the subordinates to ensure departmental resources are managed effectively

- International working environment

- Received bonus for sale volume performance

- Received full support from other manager level and company board of director

1. Required Skills

● Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

● Working knowledge of networks and operating systems and database

● Good team player, proactive, self-motivated, responsible, hardworking and able to work under pressure

● Strong analytical and problem solving skills

● Good writing skills

● Knowledge in PCI DSS (Payment Card Industry Data Security Standards)

2. Qualifications

● Diploma or Vocational Certificate in Computer Science or Information Technology or related field.

3. Experience

4 year related experience or an equivalent combination of education and work-related experience, some computer set-up and troubleshooting experience preferred

Noted: We thank all candidates, but only those selected for an interview will be contacted

Warmly welcome you to participate in IT manager of SHG and look forward to cooperating with you!