Spa Manager
- Hạn nộp: 28/02/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu
Khác
Vui chơi & giải trí
27/02/2020 12:36
Mô tả công việc
1. Oversees the day to day SPA activities.
2.Reports any guest complaints to the immediate superior and ensure they are logged.
3. Resolves client’s conflict and ensures proper maintenance of the facility and equipment.
4. Ensures the facility is clean and provides a relaxing environment.
5. Be responsible to run promotional campaigns, they are responsible for the advertising methods and the production of flyers and others advertising tools
6. Maintains smooth relationship between management and guests.
7. Resolves problems arising from guests’ complaints and esquires immediately.
8. Ensures all customer feedback (guest questionnaires, verbal comments, emails, etc.) is used to inform changes in practice and provides staff training or corrective actions to ensure high standards are maintained.
9. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
10. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
11.Logs security incidents and accidents in accordance with hotel requirements. Ensures guests receive a warm welcome to the premises.
12. Recognizes regular guest and anticipate their needs and requirements.
13. Assists guest, or visitors in offering and providing accurate information in a courteous manner.
14. Checks that items supplied are to the quantity and the quality demanded and advises the management of any discrepancies.
15. Be aware of all material and household supplies and expenditure and to encourage staff to avoid unnecessary waste.
16. Consistently develops, promotes and grows retail sales and services through training, tools and monitoring.
17. Financial objectives by monitoring weekly membership, day visitor and beauty treatment bookings, monthly and annual budget, analyzing variances, and maximizing result in the area of sales, merchandising and operations.
18. Maintains a strong menu of services with both exceptional artistic and aesthetic value.
19. Ensures the Spa is always staged for maximum buyer impact.
20. Effective utilization of guest profiles and consistent delivery of guest preferences.
21. Manages and controls preventative maintenance to spa equipment and coordinates the engineer or outside contractors as required.
22. Observes environmentally friendly practices to reduce our consumption of gas and electricity waste to landfill etc...
23. Maintains strong relationship and goodwill with regular guest and local patrons. Organizes and promotes activities to meet customer demand.
24. Leads, directs and supervises the team in creating an outstanding experience for the customers so that customers are greeted in a professional, friendly and timely manner.
25. Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines. This may include weekends and holiday.
26. Performs any other duties as requested by Superiors.
Quyền lợi được hưởng
- Attractive salary
- 13th month salary
- Birthday benefit
- Special room rate as per Melia Hotels International policy
Yêu cầu công việc
- College Degree or above
- Vietnamese - Excellent level, written & spoken
English - Good level, written & spoken
- Proficiency in Microsoft Office software: Word and Excel, PowerPoint
- At least 4 years in international hotels in the same position.
Yêu cầu hồ sơ
Contact: Tin đã hết hạn or Tin đã hết hạn
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Ấp Hồ Tràm, Xã Phước Thuận, Huyện Xuyên Mộc, Tỉnh Bà Rịa – Vũng Tàu
- https://www.facebook.com/meliahotram.recruitment/
Với khoảng 2 giờ lái xe từ thành phố Hồ Chí Minh, Meliá Hồ Tràm là điểm đến độc đáo cho những ai yêu thích lối sống sang trọng. Khu nghỉ mát được thiết kế tầm quốc tế và trang bị tiện nghi xa hoa sẽ tạo cho khách hàng một cảm giác thoải mái và thư giãn khi muốn thoát khỏi sự ồn ào và náo nhiệt của thành phố lớn. Với 152 căn nghỉ dưỡng và 61 căn biệt thự được thiết kế hiện đại, sang trọng và bao quanh bởi những khu vườn thiên nhiên, 4 khu vực ẩm thực, phòng họp và khu vực chăm sóc sức khỏa YHI Spa đã làm nổi bật lên tính tiện nghi và sang trọng cho khu nghỉ mát có thương hiệu quốc tế này. Located within a 2-hour drive from Ho Chi Minh, Meliá Ho Tram is an exclusive destination catering to those who demand luxury lifestyles. The international design and lavish amenities will provide a luxurious and convenient escape from the noise and congestion of the big city. With 152 modern designed resort suites and 61 luxury villas surrounded by natural gardens, 4 F&B outlets, meeting room facilities and YHI Spa complement the offer of this international branded Resort.
Thông tin liên hệ
- Phòng Nhân sự - Phòng Nhân sự