Night Manager

* Consistently offers professional, engaging and friendly service

* Ensures that all Front Office Standards Operating policies and procedures are adhered.

* Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts

* In charge of Night Audit

* Seeks feedback on guest satisfaction and resolves problems in accordance with our promise.

* Strong and effective communication with all other departments

* Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.

* Responsible to balance operational, administrative and colleague needs

* Responsible for ensuring consistency in exceeding guest service expectations

* Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching

* Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures

* Minimum 2 years' previous management experience in Front Office operations

* Proven ability to guide and coach team members

* An operational knowledge and proficiency in Front Office Systems-Opera-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)

* Good leadership, team work, coaching skills, written/verbal communication and interpersonal skills

* Strong guest service orientation

* Required English and Vietnamese Speaking