Spa Manager

• Provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships.
• Ensures all associates provide a courteous and professional service at all times.
• Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals as well as the expectations of the guests.
• Prepares budget forecasts and marketing plans.
• Monitors all costs and ensures that the Department's operational budget is in line and that all costs are strictly controlled.
• Greets VIP guests and potential members personally when necessary.
• Attends function, promotions for and on behalf of the Spa when necessary.
• Ensures through effective supervision that all services offered in the Spa are always available and carried out with the utmost efficiency and courtesy as per the set standards.
• Plans and programmes all Spa activities.
• Maintains a close inspection of the state of repair of the building and equipment.
• Continually educates and updates oneself on the various components of the Spa Operation, and recommend to Management new innovations and/or changes.
• Takes active measures to assist in the promotion and public awareness of the Spa.
• Ensures that the Spa facility and services are Market Leaders in all aspects of provision.

Benefits:

- Full-time employee:

+ Bonus on Public Holiday

+ 13th month salary

+ 02 meals / shift

+ Working time: 05 days / week, 02 days off / week

+ Hotel uniform & laundry

+ 24/7 accident insurance with Social Insurance, Health Insurance, Unemployment Insurance

+ Annual team building and outing trip

+ Talent development program for outstanding employee

• Female/Male, Vietnamese citizen
• Spa therapist background with 3-5 years’ experience as Assistant SPA Manager – 2 years at least in current position/hotel.
• A person with outgoing personality, outstanding skills and understanding in wellness & Spa
• Innovative and creative – always on the look for new treatments and the trendiest SPA activities
• Great administrative & organizational skills – an eye for the details and cleanliness
• Very good trainer, coach and pleasant personality – elegant, charming, eloquent, has presence and manners
• Has a clear understanding on how to develop and lead promotions and marketing campaigns in-house and locally to HCMC’s District 2
• Knows how to develop and read budgets

The challenge is yours…..and we’re here to make this happen!