Public Area Supervisor

- GENERAL MISSION

To ensure the cleanliness of public areas are maintained and ensuring maximum guest satisfaction and adhering to the standard required by our hotel

Public Area Supervisor will play a crucial role in maintaining the highest standards of cleanliness and presentation across all public areas of our property. This position offers an excellent opportunity to lead a dedicated team, ensure exceptional guest experiences and contribute to the overall success of our housekeeping operations through your organizational expertise and collaborative approach.

- TECHNICAL RESPONSIBILITIES

• Conduct daily briefings with housekeeping staff and manage all assigned tasks to ensure efficient team performance and accountability

• Supervise and maintain the cleanliness of lobby areas, restaurants, meeting rooms, ballrooms, back-of-house areas, parking facilities and corridors according to established standards

• Perform regular inspections of designated public areas and report any deviations from standard set-ups and maintenance requirements

• Replenish guest supplies promptly and respond to guest requests with professionalism and efficiency

• Address reports on damage or equipment malfunctions in hotel areas and coordinate repairs with the Engineering department

• Maintain all equipment and tools in proper working condition and ensure they are clean and readily available for staff use

• Maintain detailed section area reports and conduct comprehensive public area checklists on a regular basis

• Assist the Assistant Executive Housekeeper in evaluating team members' attendance, performance, and adherence to hotel procedures

• Establish and maintain positive, collaborative working relationships with team members and coordinate effectively with Front Office, Engineering, Food and Beverage, and Guest Relations departments

• Monitor and manage appropriate stock levels of cleaning chemicals, guest amenities, supplies, and cleaning tools; initiate requisitions as needed

• Ensure proper and economical use of all equipment, chemical products, and property management systems

• Assist in creating fair and efficient employee work schedules that balance task distribution and operational needs

• Prepare relevant performance reviews and documentation for Public Area Attendants

• Handle guest complaints and requests promptly and effectively, keeping the Assistant Executive Housekeeper informed of all issues

• Identify operational dysfunctions and suggest improvements to enhance efficiency and service quality

REPLACEMENT AND TEMPORARY MISSION

To be ready and responsible when assigned, to perform any other duties as required from time to time by the Management of the hotel.

- Social - Health Insurance per labor law

- Meal Allowance on duty ( 03 meals per day if stay at staffhouse )

- Uniform

- Free Accommodation at nice, modern and comfortable staff house.

- On board Travel expense support

- Employee of the Month / Quarter / Year Award

- Birthday Celebration

- Year end Bonus, KPI Bonus

- Year End Party

- International working environment with many Expatriates

- Free to attend English Courses at the Hotels to improve your communication skill.

- Special discount with Accor property after 06 months of employment

- Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.

Knowledge and Experience

• At least 2-3 years of experience in housekeeping, with a minimum of 1-2 years in a supervisory or leadership role, preferably in a hotel environment.

• Proficiency with hotel management software or property management systems (PMS) for room assignments, status updates and inventory management.

• Experience in a luxury or upscale hospitality property

• Knowledge of chemical products and their proper, economical use

• Inventory and supply chain management experience

• Certification in housekeeping management or hospitality operations

• Experience coordinating with multiple departments in a fast-paced environment

• Knowledge of health, safety, and sanitation standards in hospitality environments

• Experience with staff scheduling and performance management

Competencies

• Strong leadership, interpersonal and training skills

• Ability to multi-task, work well in stressful & high-pressure situations

• A motivator & self-starter

• Well-presented and professionally groomed at all times

• Strong communication skills with the ability to clearly convey expectations and feedback

• Demonstrated quality awareness and attention to detail in inspections and maintenance

• Ability to work independently and collaboratively within a team environment

• Flexibility and adaptability to changing operational needs

• Strong interpersonal and problem-solving abilities with the capacity to lead by example

Please send your resume in English / Vietnamese.

Vui lòng gửi CV bằng tiếng Anh hoặc tiếng Việt.